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- Tasks: Monitor and analyse equipment alerts to enhance efficiency and reduce costs.
- Company: Join Hiab, a global leader in smart load-handling solutions.
- Benefits: Opportunity for professional growth in a dynamic global organisation.
- Why this job: Make a real impact by improving equipment performance and customer satisfaction.
- Qualifications: Degree in engineering or related field with strong diagnostic skills.
- Other info: Exciting challenges and diverse tasks await you in this innovative role.
The predicted salary is between 36000 - 60000 £ per year.
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
We are now looking for a Remote Monitoring Specialist to advise our customers and dealers to improve equipment efficiency and reduce operational costs. You will be responsible for monitoring and analyzing incoming alerts and supporting data related to equipment. In this role you will be monitoring and diagnosing errors related to the elements of condition monitoring. The findings and diagnostics are communicated to technical helpdesk and field technicians, who proactively provide solutions and recommendations to customers.
We are looking for someone based in the West Cheshire area, UK.
Main tasks and responsibilities
- Perform remote monitoring of equipment alerts for customers equipment fleet as well as remote diagnostics of errors
- Communicate and collaborate with technical helpdesk and field technicians
- Continuous build-up and maintenance of the knowledge database
- Gather knowledge and information from the frontlines and help them to be successful with new digital ways of working and innovative remote maintenance
- Perform first-level diagnostics, recommend corrective actions, and elevate to technicians to improve the uptime of equipment
- Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms
- Track, aggregate, correlate and analyze equipment KPIs (uptime, efficiency, performance trends, safety alert)
- Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received
- Contribute to continuous improvement of monitoring processes, alarm thresholds, and reporting.
What you’ll need to succeed
- Bachelor degree in mechanical/ electrical engineering, system engineering, sustainability or similar field
- Very strong experience and background in similar fields & role: maintenance services in an industrial mechanical engineering equipment fields
- Strong experience in heavy machinery (or automotive/lorry) maintenance diagnostic and problem solving
- Understanding of reading and interpreting mechanical, hydraulic and electrical schematics
- Working in a similar environment in control rooms, monitoring centres or NOC is an advantage
- Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product or marketing stakeholders
- Excellent communication skills (written and verbal), with a real team player mindset
- Fluency in English (both written & verbal) is a must.
You will be part of
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?
If you are excited about this opportunity, please submit your application with your CV in English by . We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!
Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab\’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company\’s continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.
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Remote Monitoring Specialist employer: Cargotec Corporation
Contact Detail:
Cargotec Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Monitoring Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Hiab or similar companies. A friendly chat can open doors and give you insights that might just land you that Remote Monitoring Specialist role.
✨Tip Number 2
Show off your skills! Prepare to discuss your experience with heavy machinery and diagnostics in detail. Be ready to share specific examples of how you've improved equipment efficiency or solved complex problems in the past.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to remote monitoring and diagnostics. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hiab team and contributing to their mission of building a better tomorrow.
We think you need these skills to ace Remote Monitoring Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Remote Monitoring Specialist role. Highlight your background in mechanical or electrical engineering, and any relevant experience with heavy machinery or diagnostics.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity at Hiab. Share specific examples of how your past experiences align with the responsibilities listed in the job description, especially around monitoring and diagnostics.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position as we process applications on an ongoing basis.
How to prepare for a job interview at Cargotec Corporation
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Familiarise yourself with the specific equipment and technologies used by Hiab, as well as the latest trends in remote monitoring and diagnostics. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since you'll be collaborating with technical helpdesk and field technicians, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex technical concepts in simple terms, as this will show that you can effectively relay information to various stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you might need to diagnose a problem or suggest improvements. Think of examples from your past experience where you've successfully tackled similar challenges, and be ready to discuss your thought process and the outcomes.
✨Emphasise Continuous Improvement
Hiab values innovation and continuous improvement, so be prepared to discuss how you've contributed to process enhancements in previous roles. Share specific examples of how you've tracked and analysed KPIs or implemented changes that led to better efficiency or performance.
