Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Optimise service scheduling and manage work orders for top-notch customer service.
- Company: Join Hiab, a leader in smart and sustainable load handling solutions.
- Benefits: Access to global projects, personal development, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and driving service adoption.
- Qualifications: Customer service experience and familiarity with SAP or Salesforce preferred.
- Other info: Flexible working options and opportunities for career growth await you.
The predicted salary is between 36000 - 60000 £ per year.
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to build a better tomorrow.
Your mission as a Service Planner is responsible for optimising the service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. Delivers a consistently high level of proactive customer service and ensures efficient workforce utilisation through effective planning, while adapting quickly to unexpected issues. Also communicates the value of Hiab’s service offerings during customer interactions to drive service adoption and increase service sales.
Key responsibilities:
- Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution.
- Collaborate closely with internal colleagues, Hiab’s service center/field service teams, and external service partners to enable streamlined planning and delivery in line with agreed service lead times and quality standards.
- Schedule and plan service activities to ensure efficient and timely service delivery, with a strong understanding of different service tasks and their impact on time requirements, competencies, and preparation needs.
- Create, assign, monitor, and close work orders, ensuring all relevant and accurate information is recorded in the system.
- Manage unexpected issues and respond to emergencies by effectively prioritising, reallocating, and adjusting tasks or resources as required.
- Support service preparation through effective spare parts planning and coordination of required orders.
- Prepare, issue, and actively follow up quotes, estimates, and invoices for chargeable service work.
- Ensure high quality and timely customer reporting of completed service activities, in collaboration with service technicians.
- Ensure timely invoicing of completed chargeable service work and support the reduction of WIP.
- Ensure accuracy and quality of service technician time sheet reporting.
- Drive lifecycle activation to support business growth and customer retention by communicating the value of Hiab’s services during customer interactions, following up on lifecycle opportunities, and promoting and offering ProCare solutions.
What we are looking for:
- Education: Relevant commercial or technical education.
- Experience: Demonstrable experience of providing excellent customer service, prioritising and adapting planning based on changing situations.
- Experience in working with SAP and/or Salesforce systems is preferable.
- Strong customer orientation and professionalism.
- Ability to work individually and as part of a team.
- Ability to manage multiple priorities and remain focused in a fast-paced environment.
- Ability to communicate the value of services to customers during service interactions.
- Collaborative way of working with cross-functional teams.
- Excellent written and verbal communication skills.
- Good level of IT skills (SAP, Salesforce) and capability to learn new systems and tools.
And also:
- Interacts confidently, comfortably, and proactively with customers to manage expectations and resolve issues effectively.
- Takes end to end ownership of service orders, from creation to closure, ensuring accuracy and timeliness.
- Self-driven and resilient, capable of working under pressure and operating independently.
- Demonstrates a flexible mindset with a focus on high quality customer service.
What we offer:
As part of a global organization, you will gain access to an extensive network and exciting development projects. At the same time, we value personal development and the close collaboration that characterises our local operations. Cooperation, commitment, quality, and order are the guiding principles we work by. We are constantly working to maintain a pleasant and enjoyable work environment for our employees with opportunities to grow in your role and develop it further.
Place of Work and travels:
Place of work: CSC Hiab sites &/or Hybrid when agreed with Line manager. Travel may be required upon occasion to other sites.
Ready to apply? If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!
We Are Hiab: Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
Service Planner in Ellesmere employer: Cargotec Corporation
Contact Detail:
Cargotec Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Ellesmere
✨Tip Number 1
Get to know Hiab and its services inside out! When you’re chatting with potential employers, show them you understand their mission and how your skills can help optimise service scheduling and enhance customer satisfaction.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, being able to convey information clearly and professionally is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve had to manage unexpected issues or adapt quickly. This will demonstrate your ability to handle the fast-paced environment at Hiab.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hiab team and contributing to our mission of building a better tomorrow.
We think you need these skills to ace Service Planner in Ellesmere
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Planner role. Highlight your experience in customer service and planning, and don’t forget to mention any relevant tools like SAP or Salesforce that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your skills align with Hiab’s mission of making a difference for customers. Keep it professional but let your personality show!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent written communication skills. Use clear and concise language, and don’t shy away from showing how you can manage expectations and resolve issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cargotec Corporation
✨Know Your Stuff
Before the interview, make sure you understand Hiab's services and how they impact customer satisfaction. Familiarise yourself with their service offerings and think about how you can communicate their value effectively during your interactions.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you had to adapt quickly to changing circumstances or resolve unexpected issues, as this is crucial for the Service Planner role.
✨Get Comfortable with Tech
Since experience with SAP and Salesforce is preferred, brush up on these systems if you can. Be ready to discuss how you've used similar tools in the past to manage work orders or service scheduling, as this will show you're prepared for the technical aspects of the job.
✨Practice Your Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage customer expectations and collaborate with cross-functional teams. This will help you stand out as a proactive candidate.