At a Glance
- Tasks: Optimise service scheduling and manage work orders for efficient customer service.
- Company: Hiab, a leader in smart and sustainable load handling solutions.
- Benefits: Access to global projects, personal development, and a collaborative work environment.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Make a real impact by enhancing customer experiences and driving service adoption.
- Qualifications: Experience in customer service, planning, and familiarity with SAP or Salesforce.
The predicted salary is between 36000 - 60000 € per year.
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to build a better tomorrow.
Your mission: Service Planner is responsible for optimising the service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. Delivers a consistently high level of proactive customer service and ensures efficient workforce utilisation through effective planning, while adapting quickly to unexpected issues. Also communicates the value of Hiab's service offerings during customer interactions to drive service adoption and increase service sales.
Key responsibilities:
- Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution.
- Collaborate closely with internal colleagues, Hiab's service center/field service teams, and external service partners to enable streamlined planning and delivery in line with agreed service lead times and quality standards.
- Schedule and plan service activities to ensure efficient and timely service delivery, with a strong understanding of different service tasks and their impact on time requirements, competencies, and preparation needs.
- Create, assign, monitor, and close work orders, ensuring all relevant and accurate information is recorded in the system.
- Manage unexpected issues and respond to emergencies by effectively prioritising, reallocating, and adjusting tasks or resources as required.
- Support service preparation through effective spare parts planning and coordination of required orders.
- Prepare, issue, and actively follow up quotes, estimates, and invoices for chargeable service work.
- Ensure high quality and timely customer reporting of completed service activities, in collaboration with service technicians.
- Ensure timely invoicing of completed chargeable service work and support the reduction of WIP.
- Ensure accuracy and quality of service technician time sheet reporting.
- Drive lifecycle activation to support business growth and customer retention by communicating the value of Hiab's services during customer interactions, following up on lifecycle opportunities, and promoting and offering ProCare solutions.
What we are looking for:
- Education: Relevant commercial or technical education.
- Experience: Demonstrable experience of providing excellent customer service, prioritising and adapting planning based on changing situations.
- Experience in working with SAP and/or Salesforce systems is preferable.
- Strong customer orientation and professionalism.
- Ability to work individually and as part of a team.
- Ability to manage multiple priorities and remain focused in a fast-paced environment.
- Ability to communicate the value of services to customers during service interactions.
- Collaborative way of working with cross-functional teams.
- Excellent written and verbal communication skills.
- Good level of IT skills (SAP, Salesforce) and capability to learn new systems and tools.
And also:
- Interacts confidently, comfortably, and proactively with customers to manage expectations and resolve issues effectively.
- Takes end to end ownership of service orders, from creation to closure, ensuring accuracy and timeliness.
- Self-driven and resilient, capable of working under pressure and operating independently.
- Demonstrates a flexible mindset with a focus on high quality customer service.
What we offer:
As part of a global organization, you will gain access to an extensive network and exciting development projects. At the same time, we value personal development and the close collaboration that characterises our local operations. Cooperation, commitment, quality, and order are the guiding principles we work by. We are constantly working to maintain a pleasant and enjoyable work environment for our employees with opportunities to grow in your role and develop it further.
Place of Work and travels:
Place of work: CSC Hiab sites &/or Hybrid when agreed with Line manager. Travel may be required upon occasion to other sites.
Ready to apply? If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!
Service Planner in Ellesmere Port employer: Cargotec Corporation
Hiab is an exceptional employer that prioritises personal development and fosters a collaborative work culture, making it an ideal place for Service Planners to thrive. With access to a global network and exciting development projects, employees are encouraged to grow in their roles while enjoying a supportive environment that values commitment, quality, and order. The flexibility of hybrid working arrangements and opportunities for travel further enhance the appeal of working at Hiab, where every team member plays a vital role in building a better tomorrow.
StudySmarter Expert Advice🤫
We think this is how you could land Service Planner in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research Hiab's values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you articulate how you can meet customer needs and resolve issues effectively.
✨Tip Number 3
Network like a pro! Connect with current or former Hiab employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hiab team and ready to take on the challenge!
We think you need these skills to ace Service Planner in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Planner role. Highlight your experience in customer service and planning, and don’t forget to mention any relevant tools like SAP or Salesforce that you’ve used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your skills align with Hiab’s mission of making a difference for customers. Keep it professional but let your personality show!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've managed unexpected issues in the past. We love candidates who can think on their feet and adapt quickly, so share those stories that demonstrate your resilience and flexibility.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Hiab team!
How to prepare for a job interview at Cargotec Corporation
✨Know Your Stuff
Before the interview, make sure you understand Hiab's services and how they impact customer satisfaction. Familiarise yourself with their service offerings and think about how you can communicate their value effectively during your interactions.
✨Show Off Your Planning Skills
Be ready to discuss your experience in service scheduling and managing work orders. Prepare examples of how you've balanced customer needs with operational constraints in previous roles, and be specific about the tools you've used, like SAP or Salesforce.
✨Customer Service is Key
Hiab values proactive customer service, so come prepared with examples of how you've successfully resolved customer issues in the past. Highlight your ability to adapt quickly to unexpected situations and how that has positively impacted service delivery.
✨Team Player Vibes
Collaboration is crucial for this role, so be ready to talk about your experience working with cross-functional teams. Share stories that demonstrate your ability to communicate effectively and work towards common goals, especially in fast-paced environments.
