Lead Field Service Engineer in Birmingham

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

Responsible for the maintenance, servicing, and repair of Hiab and third‑party equipment, ensuring a consistently high level of customer service through strong product knowledge and effective customer interaction. The role includes leading and supervising a team of field‑based engineers, supporting job scheduling, maintaining optimal van stock levels across the fleet, ensuring high utilisation rates, and minimising non‑productive time (NST). In addition, the position involves close collaboration with Service Dispatchers to ensure high standards of Field Service delivery to both customers and internal stakeholders, as well as contributing to the growth and development of the customer base in designated locations, in line with the direction set by the National Service Manager.

Key responsibilities

• Undertakes servicing of Hiab or third party equipment at our customer sites
• Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset
• Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
• Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company’s safety rules / procedures and with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
• Lead field Service Safety Lead and engage with the Field Service Engineers, being responsible for all people activities
• Ensure Field Service Engineers within your reporting line are utilised to a high degree of accuracy
• Ensure Van stock levels are at a correct and accurate level via regular stock takes
• Assist in ‘Dispatching’ where necessary, either covering annual leave, illness or other unforeseen circumstances
• Assist in continual improvement projects nationally, e.g. Van specification, Van tooling requirements etc.
• Ensure training requirements are outlined for all of your engineers, then ensure requirements are met during the course of the year in conjunction with responsible departments/third parties
• Make sure paperwork is delivered in a timely manner and assist with keeping low WIP level.

What we are looking for

Education

• Mechanical/Electrical Engineering qualifications

Working experience

• Experienced multi-skilled engineer
• Experience in mechanical, hydraulic or electrical operations

Competence and skills

• Excellent customer focused approach
• Supervisory Experience
• Quality oriented
• Flexibility and adaptability
• Self‑starter, enthusiasm and drive
• Proven ability to develop and manage customer relationships
• Licence - Driving licence

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally. Our benefits include:

• Competitive pay and benefits
• Genuine work‑life balance
• Well‑equipped from day one
• Ongoing training and development
• Backed by a global manufacturer.

Ready to apply? If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load‑handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load‑handling smarter, safer and more sustainable to build a better tomorrow.