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- Tasks: Connect clients and transport teams, ensuring smooth daily operations and exceptional service.
- Company: Join a global logistics leader with a commitment to innovation and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in logistics while developing your skills and career.
- Qualifications: Experience in customer care or logistics, strong communication, and organisational skills.
- Other info: Diverse workplace that values every individual and promotes personal development.
The predicted salary is between 28800 - 43200 £ per year.
Behind every product delivered on time, there’s a logistics team making it happen, and that’s where cargo-partner comes in. For more than 40 years, we’ve been solving complex transport challenges and keeping global supply chains moving. Today, as part of the Nippon Express Group, we operate on a global scale while keeping the agility, ownership, and mindset of a team that never settles for average. With over 70,000 colleagues worldwide, we combine global strength with personal commitment. Our success is built on innovation, transparency, and people who take ownership and lead with purpose. Now we invite you to step in and contribute to operations that matter.
As a Customer Care Assistant/Coordinator, you will connect clients, transport teams, and shipments, ensuring our operations run seamlessly every day. You bring customer care or logistics experience, strong communication, and ideally experience with commercial clients. You are organised, independent, and ready to take ownership, with the potential to develop leadership skills and grow your career within cargo-partner.
What You’ll Do- Be the go-to contact for our customers, managing daily queries and delivery bookings confidently via phone and email.
- Take ownership of client shipments, ensuring every order is dispatched accurately, efficiently, and on schedule.
- Build strong, trusted relationships with commercial clients, understanding their needs and delivering exceptional service.
- Work closely with transport teams and drivers, supporting coordination and ensuring smooth daily operations.
- Assist with supervising a dedicated team of transport staff and drivers, helping ensure a full and effective daily debrief is completed.
- Keep everything organised and on track, maintaining precise records and ensuring administrative processes run seamlessly.
- Experience in a customer care role or a similar position within logistics, freight forwarding, or a transport environment.
- Strong communication skills, with a professional approach and a clear commitment to delivering outstanding service and ensuring customer satisfaction.
- Excellent organisational skills, able to work independently, maintain attention to detail, and tackle challenges with a proactive, solutions-driven mindset.
- Solid proficiency in Microsoft Word and Excel, enabling you to manage operations efficiently.
- A positive, resilient attitude, thriving in a fast-paced environment and staying focused under pressure.
cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.
Customer Care Assistant / Coordinator in Biggleswade employer: cargo-partner GmbH
Contact Detail:
cargo-partner GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant / Coordinator in Biggleswade
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer care sectors. Use LinkedIn to connect with current employees at cargo-partner and ask them about their experiences. A friendly chat can sometimes lead to job opportunities!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and logistics. Think about your past experiences and how they relate to the role. We want you to showcase your skills and show that you’re ready to take ownership of client shipments!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've kept things running smoothly in previous roles. Highlight your attention to detail and proactive mindset – these are key traits for a Customer Care Assistant/Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the cargo-partner team. Let’s get you on board!
We think you need these skills to ace Customer Care Assistant / Coordinator in Biggleswade
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer care or logistics. We want to see how you've managed queries and built relationships with clients, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves keeping everything on track, emphasise your organisational skills. Mention any tools or methods you use to stay organised and how you tackle challenges proactively.
Communicate Clearly: Strong communication is key for us! Use clear and professional language in your application. Show us that you can convey information effectively, whether it’s through email or over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at cargo-partner GmbH
✨Know Your Stuff
Before the interview, make sure you understand cargo-partner's operations and values. Familiarise yourself with their logistics processes and how they ensure timely deliveries. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Care Assistant/Coordinator, strong communication is key. Prepare examples of how you've effectively managed customer queries or built relationships in previous roles. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you stay organised and manage multiple tasks. Share specific strategies or tools you use to keep track of shipments and client communications. This will highlight your ability to handle the fast-paced environment at cargo-partner.
✨Emphasise Your Problem-Solving Mindset
Prepare to talk about challenges you've faced in customer care or logistics and how you resolved them. Showing that you can think on your feet and come up with solutions will resonate well with the interviewers, as they value proactive team members.