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- Tasks: Assist customers with post-sale queries and coordinate repairs efficiently.
- Company: Cargiant is London's largest used car dealership, known for excellent customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a fast-paced team where your communication skills can truly shine.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
- Other info: Experience in customer service or the motor industry is a plus.
The predicted salary is between 30000 - 42000 £ per year.
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Cargiant Main Site, 44-45 Hythe Rd, London (North West), London, NW10 6RS SHARE:
About the Role
Cargiant, London\’s largest used car dealership, is seeking a dedicated and customer-focused Aftersales Advisor to join our dynamic Customer Service Department. You\’ll be the key liaison between customers and our aftersales support, handling post-sale queries, complaints, and repair coordination with professionalism, efficiency, and empathy.
This is a fast-paced role where your communication, negotiation, and organisational skills will shine. If you thrive under pressure and enjoy delivering excellent service, we want to hear from you.
Key Responsibilities
- Handle customer complaints and queries by phone, in person, and in writing – always with a customer-first approach and in line with company policies.
- Manage a high volume of inbound and outbound calls daily, maintaining a calm, helpful, and professional manner.
- Ensure customer issues are resolved promptly, meeting deadlines and service quality standards.
- Welcome customers in a courteous and professional way during your controller duties.
- Schedule vehicle bookings, provide accurate repair timeframes, and obtain approvals for additional work when needed.
- Negotiate diagnostic, repair, and parts costs with prior authorisation from management.
- Arrange external repairs using authorised third-party service providers such as Halfords, main dealers, tyre, MOT, and exhaust centres.
- Process refunds for repairs, insurance products, and guarantees as authorised.
- Handle related administration including courtesy car agreements, repair estimates, trade orders, and vehicle repair documentation.
- Ensure compliance with internal procedures at all times.
What We\’re Looking For
Essential Skills & Experience
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and proactive attitude
- Resilient under pressure with a strong work ethic
- Competent in using computer systems
- Full and valid UK driving licence
Desirable
- Previous experience in aftersales or customer service roles
- Knowledge of the motor retail industry and Financial Services Authority guidelines
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After Sales Advisor employer: Cargiant
Contact Detail:
Cargiant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor
✨Tip Number 1
Familiarise yourself with the motor retail industry and the specific services offered by Cargiant. Understanding their business model and customer service approach will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you to handle complaints and queries effectively, showcasing your ability to maintain a calm and professional demeanour under pressure.
✨Tip Number 3
Network with current or former employees of Cargiant on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for handling customer inquiries and repairs. Presenting this during your interview can highlight your proactive approach and ability to manage a high volume of tasks efficiently.
We think you need these skills to ace After Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and aftersales roles. Emphasise your communication skills and any previous experience handling complaints or queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer interactions in the past, demonstrating your ability to thrive under pressure.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of how you've used these skills in previous roles, especially in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cargiant
✨Showcase Your Communication Skills
As an Aftersales Advisor, you'll need to demonstrate excellent communication skills. During the interview, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you successfully handled customer queries or complaints.
✨Demonstrate Empathy and Professionalism
This role requires a customer-first approach. Be prepared to discuss how you've shown empathy in previous roles, especially when dealing with difficult situations. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Motor Retail Industry
Having knowledge of the motor retail industry will give you an edge. Research common aftersales processes and terminology. Being able to speak confidently about the industry will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific examples where you had to negotiate costs or resolve a customer issue. Structure your answers using the STAR method (Situation, Task, Action, Result) to provide clear and concise responses.