At a Glance
- Tasks: Help customers resolve complaints and ensure fair outcomes.
- Company: Join the UK's leading digital car finance platform in Manchester.
- Benefits: Up to £28,000 salary, enhanced leave, and a bonus day off for your birthday.
- Other info: Opportunity to improve processes and make a real impact.
- Why this job: Be part of a high-performing team in a fast-paced environment.
- Qualifications: Experience in complaints or case management is essential.
The predicted salary is between 28000 - 28000 € per year.
About The Role
Car Finance 247 is the UK’s leading digital car finance platform. It’s a Manchester-based tech business that empowers customers with a straightforward approach and exceptional service through an innovative platform. The company is ambitious with a clear roadmap to success, powered by its team and technology.
Salary: Up to £28,000 DOE
Contract: Full time – 37.5 hours per week
Hours: Monday–Friday 9 am–5:30 pm
The Day‑to‑Day
As a Team 247 Inbound Complaints Executive you’ll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve. That looks like:
- Responding to and resolving both non‑regulated and regulated complaints cases
- Compiling accurate and detailed case notes
- Writing investigation reports with the relevant evidence included
- Bringing complaints to a conclusion and drafting final response letters
About You
- Have previous experience in complaints or case management
- Want to be part of a high performing team
- Love the energy of a fast‑paced environment
- Feel confident tackling tricky conversations on the phone and over email
- Are a true people person and create connections quickly
- Work well independently but always have your team’s back
- Can juggle different priorities, working smarter, not harder
- Face challenges head on and never settle for second best
- Are always finding ways to improve the way things work
The Perks
Enhanced annual leave + a bonus day off for your birthday
Triage Complaints Handler employer: Carfinance247
Car Finance 247 is an exceptional employer that fosters a dynamic and supportive work culture in the heart of Manchester. With a commitment to employee growth, the company offers comprehensive training and development opportunities, alongside enhanced annual leave and a bonus day off for your birthday. Join a high-performing team where your contributions are valued, and you can thrive in a fast-paced environment while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Triage Complaints Handler role. Keep it concise and engaging.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle challenging complaints or situations. Show them you can keep your cool and find solutions, just like they need in their fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take that extra step.
We think you need these skills to ace Triage Complaints Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Triage Complaints Handler role. Highlight your experience in complaints management and how it aligns with our values at Car Finance 247. We want to see how you can bring your unique skills to our team!
Showcase Your People Skills:Since this role involves a lot of communication, don’t forget to emphasise your ability to connect with people. Share examples of how you've successfully handled tricky conversations or resolved customer issues in the past. We love a true people person!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Car Finance 247!
How to prepare for a job interview at Carfinance247
✨Know the Company Inside Out
Before your interview, take some time to research Car Finance 247. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Scenarios
As a Triage Complaints Handler, you'll likely face tricky conversations. Think about past experiences where you've resolved complaints or managed difficult situations. Prepare specific examples to demonstrate your problem-solving skills and how you handle pressure.
✨Showcase Your Team Spirit
This role requires a strong team player. Be ready to discuss how you've supported your colleagues in previous roles. Highlight instances where collaboration led to successful outcomes, as this will resonate well with their high-performing team culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the team.
