At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair and timely resolutions.
- Company: Join a leading digital car finance platform in Manchester with a vibrant culture.
- Benefits: Enjoy a competitive salary, subsidised parking, gym access, and birthday off!
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Be part of a mission to simplify car finance while making a real impact.
- Qualifications: Strong customer service skills and ability to handle difficult conversations.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 – £30,000 (DOE) Monday – Friday, no weekends.
The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.
Key Responsibilities
- Take full ownership of complaints from allocation through to closure
- Manage customer and dealer communication, including difficult conversations
- Conduct thorough investigations using internal and external systems
- Apply a strategic approach balancing cost, customer impact, and risk
- Work with internal master technicians to assess repair options and costs
- Manage logistics including vehicle transportation and inspections
- Produce high-quality written communication and final response letters
- Ensure all complaints are handled within FCA DISP timeframes
Ways of Working
- Own and manage a personal case pipeline from oldest to newest
- Maintain proactive case progression with no delays
- Apply strategic thinking to each complaint
- Balance customer outcomes with cost control
About You
- Strong customer service and rapport building
- Confident handling difficult conversations
- Excellent written communication skills
- Strong investigative and analytical ability
- Organised with strong time management
Key Competencies
- Ownership & Accountability
- Strategic Thinking
- Resilience
- Attention to Detail
- Negotiation Skills
About Us
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off!
- Onsite Gym
- Free transport to and from Piccadilly Train station
- Free Barista bar serving teas and coffees
- Excellent career progression
About Team 247
We’re more than the UK’s #1 digital car finance platform. We’re a Manchester tech business that’s reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we’re on a mission to make car finance simple, fast, and customer‑first. We’ve got big goals – and the roadmap to get there. Join us and be part of something exciting. Our values Passion, Ownership, Resilience and Togetherness define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you’ll fit right in.
Complaints Handler in Manchester employer: Carfinance247
At Team 247, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like subsidised onsite parking, a free barista bar, and excellent career progression opportunities, our Manchester-based team thrives in an environment that values passion, ownership, and resilience. Join us to be part of a forward-thinking tech business that is reshaping the car finance industry while ensuring a supportive and engaging workplace for all.
