At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair and timely resolutions.
- Company: Join a leading Manchester tech business reshaping car finance with innovative solutions.
- Benefits: Enjoy subsidised parking, free gym access, birthday off, and career progression opportunities.
- Other info: Be part of a supportive team that values energy, accountability, and collaboration.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills, excellent communication, and the ability to handle difficult conversations.
The predicted salary is between 28000 - 30000 £ per year.
Job Description
The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations.
The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.£28,000 - £30,000 (DOE)Monday - Friday no weekends.
Take full ownership of complaints from allocation through to closure Manage customer and dealer communication, including difficult conversations Conduct thorough investigations using internal and external systems Apply a strategic approach balancing cost, customer impact, and risk Work with internal master technicians to assess repair options and costs Manage logistics including vehicle transportation and inspections Produce high-quality written communication and final response letters Ensure all complaints are handled within FCA DISP timeframes Ways of Working Own and manage a personal case pipeline from oldest to newest Maintain proactive case progression with no delays Apply strategic thinking to each complaint Balance customer outcomes with cost control About You Strong customer service and rapport building Confident handling difficult conversations Excellent written communication skills Strong investigative and analytical ability Organised with strong time management Key Competencies Ownership & Accountability Strategic Thinking Resilience Attention to Detail Negotiation Skills About Us Subsidised Onsite Parking A great working environment with free fruit and juice bars Birthday off!
Onsite Gym Free transport to and from Piccadilly Train station Free Barista bar serving teas and coffees Excellent career progression About Team 247We're more than the UK's #1 digital car finance platform.
We're a Manchester tech business that's reshaping how people buy cars.
Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we're on a mission to make car finance simple, fast, and customer-first.
We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates.
Servicing Complaint Handler in Manchester employer: CarFinance 247
As a Complaints Handler at our Manchester-based tech company, you'll thrive in a vibrant work culture that prioritises employee well-being and growth. With benefits like subsidised onsite parking, free gym access, and excellent career progression opportunities, we foster an environment where your contributions are valued and recognised. Join us to be part of a passionate team dedicated to reshaping the car finance industry while enjoying a supportive atmosphere that celebrates success together.
