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- Tasks: Lead a dynamic Customer Support team and enhance customer experiences.
- Company: Join Car Finance 247, an award-winning business near Manchester.
- Benefits: Enjoy subsidised parking, free gym access, and birthday off!
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: 2+ years in people management and experience in car finance essential.
- Other info: Exciting projects ahead with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and driven Customer Support Manager to lead our Customer Support/Underwriting team at Car Finance 247. This is a fantastic opportunity for a passionate people leader to take ownership of a high-performing department and make a real impact on both team development and customer experience.
You will be responsible for managing a team of around 20 FTE, ensuring smooth day-to-day operations while coaching and developing Team Leaders to reach their full potential. This role is perfect for someone who thrives in a fast-paced environment and is motivated by performance, continuous improvement, and delivering outstanding service.
Key Responsibilities
- Oversee the day-to-day running of the Customer Support department, managing workloads, queues, and overall performance.
- Lead, coach, and develop Team Leaders through regular 1-2-1s, feedback, and structured development plans.
- Drive performance management across the department, ensuring KPIs and quality standards are consistently achieved or exceeded.
- Monitor and analyse performance and quality metrics to identify trends and improvement opportunities.
- Continuously review and improve processes to increase efficiency and enhance customer experience.
- Support your team and wider departments in delivering a high-quality, customer-focused service.
- Manage performance issues including absence, conduct, and capability in line with company procedures.
- Investigate and resolve customer complaints effectively and professionally.
- Deliver coaching, training, and development sessions to individuals and small groups.
- Ensure all customer enquiries are handled promptly and service expectations are exceeded.
About You
- Minimum 2 years of people management experience within a customer-focused environment.
- Previous experience working within a car finance broker is essential, with a strong understanding of the end-to-end car finance process.
- Experience managing and coaching Team Leaders.
- Proven ability to manage performance and deliver against KPIs.
- Strong coaching and feedback skills, with experience in developing others.
- Confident in handling difficult conversations and driving performance improvements.
- Excellent communication and relationship-building skills.
- Highly organised with strong time management and prioritisation abilities.
- Self-motivated, enthusiastic, and adaptable to change.
- Comfortable working in a fast-paced, target-driven environment.
- A strong track record of delivering high-quality customer service.
About Us
- Subsidised Onsite Parking.
- A great working environment with free fruit and juice bars.
- Birthday off!
- Onsite Gym.
- Free transport to and from Piccadilly Train station.
- Free Barista bar serving teas and coffees.
- Excellent career progression.
Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes, and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.
As an equal opportunities employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Customer Support Manager in Manchester employer: CarFinance 247
Contact Detail:
CarFinance 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Car Finance 247. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes Car Finance 247 tick and how you can contribute to that awesome environment.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t just recite rehearsed lines—be yourself!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Support Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and people management. We want to see how your skills align with the role of Customer Support Manager, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: As a Customer Support Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share examples of how you've coached and developed others, and how you've driven performance improvements in previous roles.
Highlight Your Customer Focus: We’re all about delivering outstanding service, so make sure to emphasise your commitment to customer satisfaction. Include specific instances where you’ve gone above and beyond to resolve customer issues or enhance their experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at CarFinance 247
✨Know Your Stuff
Make sure you understand the car finance process inside out. Brush up on key terms and concepts, as well as the specific challenges faced in customer support within this industry. This will show that you're not just a people manager but also someone who gets the nitty-gritty of the business.
✨Showcase Your Leadership Style
Prepare to discuss your approach to coaching and developing team leaders. Think of specific examples where you've successfully improved performance or resolved conflicts. This will help demonstrate your ability to lead a high-performing team effectively.
✨Be Data-Driven
Familiarise yourself with performance metrics and KPIs relevant to customer support. Be ready to talk about how you've used data to drive improvements in past roles. This shows that you can not only manage but also enhance operations through analysis.
✨Emphasise Customer Focus
Prepare to share examples of how you've gone above and beyond to improve customer experience. Highlight any initiatives you've led that resulted in positive feedback or increased satisfaction. This will resonate well with their commitment to delivering outstanding service.