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- Tasks: Lead the complaints team, coach members, and drive performance improvements.
- Company: Top car finance broker in the UK with a focus on customer experience.
- Benefits: Great career progression, employee perks, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: Experience in complaints management, preferably in FCA-regulated and automotive sectors.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading car finance broker in the UK is seeking a dynamic Complaints Manager to lead their Experience and Complaints function. The ideal candidate will have a solid background in complaints management, ideally within an FCA-regulated environment and the automotive sector.
Responsibilities include:
- Coaching and mentoring team members
- Leading performance management initiatives
- Contributing to process improvement
This role offers excellent career progression and a robust set of employee perks.
Complaints Manager & Coaching Leader in Manchester employer: CarFinance 247
Contact Detail:
CarFinance 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager & Coaching Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and finance sectors on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising common complaints management scenarios. We all know they love to test your problem-solving skills, so be ready to showcase your experience!
✨Tip Number 3
Show off your coaching skills! Think of examples where you've mentored team members or improved processes. This will highlight your leadership abilities and fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Complaints Manager & Coaching Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management, especially in FCA-regulated environments. We want to see how your background aligns with the automotive sector and the specific skills mentioned in the job description.
Showcase Your Coaching Skills: Since this role involves coaching and mentoring, include examples of how you've successfully led teams or improved performance in previous roles. We love seeing how you can inspire others!
Be Process-Oriented: Demonstrate your ability to contribute to process improvement. Share specific instances where you've identified issues and implemented solutions. This shows us you're proactive and results-driven.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CarFinance 247
✨Know Your Complaints Management Inside Out
Make sure you brush up on your knowledge of complaints management, especially within FCA-regulated environments. Be ready to discuss specific examples from your past experiences where you've successfully resolved complaints and improved processes.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring, prepare to share instances where you've developed team members. Think about how you can demonstrate your leadership style and how it has positively impacted performance in previous roles.
✨Understand the Automotive Sector
Familiarise yourself with the automotive finance industry. Research current trends and challenges that car finance brokers face, so you can speak knowledgeably about how you can contribute to the company’s success in this area.
✨Prepare for Process Improvement Discussions
Be ready to discuss your approach to process improvement. Have a few ideas in mind about how you could enhance the Experience and Complaints function, and be prepared to explain how these changes could benefit the team and the company.
