At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair and timely resolutions.
- Company: Join a leading digital car finance platform in Manchester with a vibrant culture.
- Benefits: Enjoy subsidised parking, free gym access, birthday off, and a barista bar.
- Other info: Great career progression opportunities in a supportive team environment.
- Why this job: Be part of a mission to reshape car finance while developing your skills.
- Qualifications: Strong customer service skills and excellent written communication required.
The predicted salary is between 28000 - 30000 £ per year.
The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.
Key Responsibilities:
- Take full ownership of complaints from allocation through to closure
- Manage customer and dealer communication, including difficult conversations
- Conduct thorough investigations using internal and external systems
- Apply a strategic approach balancing cost, customer impact, and risk
- Work with internal master technicians to assess repair options and costs
- Manage logistics including vehicle transportation and inspections
- Produce high-quality written communication and final response letters
- Ensure all complaints are handled within FCA DISP timeframes
Ways of Working:
- Own and manage a personal case pipeline from oldest to newest
- Maintain proactive case progression with no delays
- Apply strategic thinking to each complaint
- Balance customer outcomes with cost control
About You:
- Strong customer service and rapport building
- Confident handling difficult conversations
- Excellent written communication skills
- Strong investigative and analytical ability
- Organised with strong time management
Key Competencies:
- Ownership & Accountability
- Strategic Thinking
- Resilience
- Attention to Detail
- Negotiation Skills
Our values Passion, Ownership, Resilience and Togetherness define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you'll fit right in.
Complaints Handler in Manchester employer: CarFinance 247
At Team 247, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like subsidised onsite parking, free gym access, and a barista bar, we create an environment where our team can thrive both personally and professionally. Join us in Manchester, where your contributions will be valued, and you'll have the opportunity to advance your career in a dynamic tech-driven company focused on reshaping the car finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Manchester
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like CarFinance 247 looking for candidates who are engaged and informed.
We think you need these skills to ace Complaints Handler in Manchester
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at CarFinance 247. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at CarFinance 247
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with CarFinance 247’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
