Complaints Escalation Handler
Complaints Escalation Handler

Complaints Escalation Handler

Manchester Full-Time 28800 - 43200 £ / year (est.) No home office possible
C

At a Glance

  • Tasks: Handle escalated complaints and turn challenges into positive customer experiences.
  • Company: Join Car Finance 247, a dynamic company focused on transforming the car finance industry.
  • Benefits: Enjoy flexible working options, competitive pay, and a supportive team environment.
  • Why this job: Make a real impact by helping customers while developing your problem-solving skills in a vibrant culture.
  • Qualifications: Looking for confident communicators with empathy and attention to detail; no prior experience required.
  • Other info: Perfect for high school and college students seeking part-time work with growth potential.

The predicted salary is between 28800 - 43200 £ per year.

Are you a natural problem-solver with a passion for people? Do you thrive on turning tricky situations into great customer experiences?
At Car Finance 247, we\’re on the lookout for a confident, empathetic, and detail-driven E scalation Case Handler to join our growing team. As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders…

Complaints Escalation Handler employer: CarFinance 247

At Car Finance 247, we pride ourselves on fostering a supportive and dynamic work environment where employees are encouraged to grow and develop their skills. Our commitment to employee well-being is reflected in our comprehensive benefits package and a culture that values collaboration and innovation. Join us in Manchester, where you will have the opportunity to make a real impact while enjoying a vibrant city life and a strong sense of community.
C

Contact Detail:

CarFinance 247 Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Complaints Escalation Handler

✨Tip Number 1

Familiarise yourself with common complaints in the finance sector. Understanding the typical issues customers face will help you demonstrate your problem-solving skills during the interview.

✨Tip Number 2

Practice your communication skills by role-playing difficult conversations with friends or family. This will help you feel more confident when discussing challenging scenarios with potential employers.

✨Tip Number 3

Research Car Finance 247's values and customer service approach. Tailoring your responses to align with their ethos will show that you're a great fit for their team.

✨Tip Number 4

Prepare examples from your past experiences where you've successfully resolved conflicts or escalated issues. Being able to share these stories will highlight your capability as an Escalation Case Handler.

We think you need these skills to ace Complaints Escalation Handler

Empathy
Conflict Resolution
Active Listening
Communication Skills
Problem-Solving Skills
Attention to Detail
Customer Service Orientation
Negotiation Skills
Stress Management
Time Management
Adaptability
Report Writing
Interpersonal Skills
Analytical Thinking

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Complaints Escalation Handler position. Tailor your application to highlight how your experience aligns with these requirements.

Showcase Your Problem-Solving Skills: In your CV and cover letter, provide specific examples of how you've successfully resolved customer complaints or tricky situations in the past. Use metrics or outcomes to demonstrate your effectiveness.

Emphasise Empathy and Communication: Since the role requires handling difficult conversations, make sure to convey your empathetic approach and strong communication skills. Mention any relevant training or experiences that showcase these abilities.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an Escalation Case Handler.

How to prepare for a job interview at CarFinance 247

✨Showcase Your Problem-Solving Skills

Prepare examples of past experiences where you successfully resolved complaints or tricky situations. Highlight your thought process and the steps you took to turn a negative experience into a positive one.

✨Demonstrate Empathy

During the interview, make sure to express your understanding of customer emotions. Share instances where you listened actively to customers and how that helped in resolving their issues effectively.

✨Practice Difficult Conversations

Since the role involves having tough conversations, practice articulating your thoughts clearly and calmly. Role-play scenarios with a friend to build your confidence in handling challenging discussions.

✨Research Car Finance 247

Familiarise yourself with Car Finance 247's values, mission, and the types of complaints they typically handle. This knowledge will help you tailor your responses and show your genuine interest in the company.

Complaints Escalation Handler
CarFinance 247

Land your dream job quicker with Premium

Your application goes to the top of the list
Personalised CV feedback that lands interviews
Support from real people with tickets
Apply for more jobs in less time with AI support
Go Premium

Money-back if you don't land a job in 6-months

C
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>