Manager - Dealer Accounts in London

Join Team CARFAX as Manager – Dealer Accounts. At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

We are seeking a dynamic Manager – Dealer Accounts to lead, motivate, and strengthen a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment. This position will require 4 days a week in our London office subject to change with future business needs.

What you’ll be doing:

• Team Leadership & Development:
  • Lead, train, and develop 15+ Account Managers in your assigned region.
  • Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth.
  • Provide coaching and mentorship to help team members achieve individual and collective goals.
  • Foster a culture of continuous improvement and customer-centricity.
• Support Account Management & Revenue Growth:
  • Maintain and grow relationships with dealer accounts in a phone-based environment.
  • Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers.
  • Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable.
  • Up-sell new products and services while ensuring high retention rates.
  • Drive innovative approaches to enhance customer experience and engagement.
• Collaboration:
  • Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities.
  • Partner with cross-functional teams to resolve client issues and drive process improvements.
  • Increase customer awareness and engagement by effectively communicating CARFAX's value proposition.
  • Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information.

What we’re looking for:

• 5+ years of account management or customer service experience with demonstrated results.
• 2+ years of experience managing or leading a team (formal management experience preferred).
• Account management experience required; automotive industry experience is a plus.
• Exceptional communication, presentation, and time management skills.
• Excellent consulting and negotiation skills.
• Goal-oriented and results-focused with ability to work independently.
• Ability to persuade and influence others through product knowledge and relationship building.
• Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools.
• Excellent planning, organization, and follow-up skills.
• Enthusiastic, highly motivated self-starter with strong work ethic.
• Natural leader who enjoys developing others and building high-performance teams.
• Comfortable balancing management responsibilities with individual account work.
• Thrives in a fast-paced, metric-driven environment.
• Passionate about delivering exceptional customer experiences.
• Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement.

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies.
• 4-Day summer work weeks and a winter holiday break.
• 401(k) / DCPP matching.
• Annual bonus program.
• Casual, dog-friendly, and innovative office spaces.

Join a company that values your total wellbeing. CARFAX offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization.