At a Glance
- Tasks: Build strong relationships with dealers and drive growth through excellent customer service.
- Company: Join CARFAX, a mission-driven company focused on integrity and customer satisfaction.
- Benefits: Enjoy competitive pay, generous time off, and a four-day work week in summer.
- Other info: Be part of a top-rated workplace with great career development opportunities.
- Why this job: Make a real impact while working in a fun, dog-friendly office environment.
- Qualifications: Experience in customer service and relationship management is essential.
The predicted salary is between 40500 - 49500 £ per year.
Join Team CARFAX as a Dealer Account Manager. At CARFAX, we pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We help millions of consumers make more-informed decisions every day. Our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. Our four-day week continues in Summer 2026!
This position will require 3 days a week in our London office subject to change with future business needs.
What you’ll be doing:
- Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment.
- Provide top notch customer service and establish rapport with key decision makers.
- Achieve monthly metric goals by driving growth with existing CARFAX dealers.
- Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products.
- Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements.
- Demonstrate a strong work ethic by being a highly motivated self-starter.
What we’re looking for:
- Customer service, relationship management and retention experience.
- Exceptional communication and time management skills.
- Goal oriented and results focused.
- Ability to work independently and prioritise multiple tasks.
- Ability to persuade and influence others through demonstrated product knowledge.
- Experience with a CRM tool (Salesforce preferred).
- Spanish speaking is a plus but not required.
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies.
- 4-Day summer work weeks and a winter holiday break.
- 401(k) / DCPP matching.
- Annual bonus program.
- Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it: 13x VA Best Places to Work, 12x Top Workplaces in Washington, 9x Washingtonian Great Place to Work, 5x USA Today Top Workplaces, 5x St. Louis Post-Dispatch Best Places to Work.
Vacancy Status: This posting is for an existing vacancy.
Base Salary: The anticipated base salary range for this position is $53,700 to $67,100 CAD annually. Final base salary will be determined based on geographical location, experience, and qualifications.
Benefits: Join a company that values your total wellbeing. CARFAX offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization.
About CARFAX and S&P Global Mobility: CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry.
US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, colour, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law.
Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Dealer Account Manager in London employer: CARFAX
At CARFAX, we pride ourselves on fostering a collaborative and innovative work culture that values our employees as our greatest asset. As a Resolution Specialist in our London, ON office, you'll enjoy competitive compensation, generous time-off policies, and a dog-friendly environment, all while contributing to a mission-driven company that helps millions make informed decisions. With opportunities for professional growth and a commitment to work-life balance, CARFAX is an exceptional place to build a rewarding career.
