At a Glance
- Tasks: Provide 1st line IT support and create helpful tech documentation.
- Company: Join a vibrant team at KingsGate, passionate about technology.
- Benefits: Gain valuable experience, training, and reimbursement for travel expenses.
- Other info: Flexible remote work with opportunities for personal development and team events.
- Why this job: Make a real difference in IT while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for IT are essential.
The predicted salary is between 31500 - 38500 £ per year.
Role Description
We are seeking passionate individuals provide to support to the IT department and to the office staff in all aspects of our IT systems.
- Accountable To
- IT System and Network Manager
- Specific Tasks
- 1st Line IT Support – replying to support tickets and troubleshooting.
- Producing and updating technical diagrams.
- Sorting, organizing and maintaining cables, servers and computer hardware in our comms room.
- Writing knowledge articles to support our office staff to understand our systems better and use them more efficiently.
- Planning and implementing upgrades to software and hardware.
- Researching and procuring IT equipment.
- Provision and Installation of new PCs and Laptops.
Person specification
- Ability to provide a Kings Gate pastoral reference.
- Key Skills, Attributes And/or Experience
- Excellent communication, interpersonal, and presentation skills.
- A passion for IT & Technology.
• Proven expertise in one or more of the following areas
- Dynamics 365
- Microsoft Office
- Microsoft 365
- Planning Centre Online
- Umbraco
- Power BI
- An understanding of confidentiality and data protection.
- Support and personal development
- Training related to your responsibilities as a volunteer.
- A named person who will supervise your volunteering and with whom you can discuss your work.
- Regular one-to-one meetings with your supervisor.
- A review of your volunteering role after three months.
- Access to any relevant staff training and leadership development resources if appropriate.
- Access to technical equipment and IT systems, if needed for the role, including any training required.
- Reimbursement of your travel expenses. If claiming petrol, this will be paid at the prevailing mileage rate.
- Full involvement in the life of the staff team, eg, Summer BBQ and Christmas meal.
- Time commitment
- A minimum of 4 hours per week.
- In the Kings Gate office or working remotely.
- #J-18808-Ljbffr
Remote IT Support Assistant - 1st Line & Tech Docs in Peterborough employer: CareZone
At KingsGate, we pride ourselves on being an excellent employer that values empathy and integrity in our team. Our supportive work culture fosters personal growth and development, offering training opportunities that empower you to make a meaningful impact in the community. Whether you choose to work remotely or in the office, you'll be part of a dedicated team committed to helping others while enjoying a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Support Assistant - 1st Line & Tech Docs in Peterborough
✨Get Involved in Tech Communities
Dive into local tech meetups and online forums specific to IT consulting. Join platforms like Meetup or Eventbrite to find events in your area where you can network and show your passion for the industry. You'll connect with like-minded folks and maybe even catch the eye of a potential mentor or employer!
✨Showcase Your Skills Voluntarily
Consider offering your IT services to local non-profits or community projects. Not only does this give you hands-on experience, but it also builds your portfolio. When you contribute to real-world projects, make sure to document your work—this can be a fantastic conversation starter during interviews!
✨Utilise Online Platforms for IT Volunteering
Websites like Catchafire or Idealist can be goldmines for finding volunteer opportunities in IT consulting. Search for projects that align with your skills to gain relevant experience and gain visibility in the sector. Plus, many of these platforms have networking features to connect with others in the field.
✨Keep an Eye on CareZone's Volunteer Openings
If CareZone has a volunteer programme, keep it on your radar! They're likely looking for candidates who are eager to learn and contribute. Apply through our website to show your commitment and interest in gaining experience with a reputable firm in IT consulting.
We think you need these skills to ace Remote IT Support Assistant - 1st Line & Tech Docs in Peterborough
Some tips for your application 🫡
Show Off Your Tech Skills:In the IT consulting world, we want to see your technical know-how! Highlight your familiarity with various tech stacks, frameworks, and tools in your CV. Don’t just list them; weave them into your past experiences to show how you've used these in real situations. This is your chance to prove you know your stuff!
Tailor Your CV for IT Consulting:Your CV should not only list your skills but also reflect your problem-solving abilities and experience with client projects. Make sure you include anything relevant, like group projects, freelance gigs, or even personal IT projects. This will help us see how you approach challenges in a consulting context. Don’t forget to clarify your roles in team settings!
Express Your Willingness to Learn:As this is a volunteer position, it’s vital to communicate your eagerness to learn and grow within the IT consulting field. In your cover letter, share what excites you about working with CareZone and mention any specific areas you're keen to develop. This shows that you’re not just about getting something out of it, but also about contributing to the team.
Ensure Clarity and Brevity:While we’re keen on your skills and experiences, make sure your application is concise and well-structured. Avoid jargon-heavy language; clarity is key. Use bullet points where necessary to keep it easy to read. This will help us get to your core competencies quickly and appreciate your application more!
How to prepare for a job interview at CareZone
✨Showcase Your Technical Savvy
In IT consulting, being hands-on with tech tools is crucial. Be ready to discuss your experience with specific software or methodologies, like Agile or DevOps. If you've participated in any tech projects during your studies or volunteer work, dive into those details!
✨Problem-Solving Stories to Impress
Consulting is all about problem-solving. Prepare a couple of scenarios where you've tackled a tech-related issue, either at university or through volunteer work. Highlight the steps you took and the impact it had, showing how you can bring that same analytical mindset to your potential role at CareZone.
✨Networking is Key
As a volunteer, networking can play a vital role in landing the position. Connect with former volunteers or colleagues working in IT consulting; they can provide invaluable insights. Mentioning any relevant meetings or discussions you’ve had can demonstrate your active engagement in the field.
✨Passion Over Experience
Since this is a volunteer position, they’ll likely value your enthusiasm and willingness to learn over extensive experience. Be ready to share why you’re passionate about IT consulting and how this volunteer role at CareZone aligns with your career goals. It’s all about demonstrating your eagerness to grow!
