At a Glance
- Tasks: Support the Debt Advice Coordinator with essential administrative tasks and client communication.
- Company: Join a compassionate team dedicated to helping others at KingsGate.
- Benefits: Flexible hours, remote work options, and valuable training opportunities.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, good listening skills, and a willingness to learn are key.
The predicted salary is between 12 - 15 £ per hour.
Hours: Min of 3 hours per week
Location: Can be remote or in office
Reporting to: Debt Advice Coordinator
Principal Purpose: The role is to support the Connect Centre Coordinator with administrative tasks.
Responsibilities:
- Record client details once a referral is received
- Make initial contact with clients over the phone to assess
- Contact the Money Mentors with client details
- Contact the Money Mentors, passing on information they might find useful
- Refer clients to any other sources of help or support which KingsGate has identified
- Operate within the code of practice, policies and procedures of the service
- Undertake appropriate training
- Attend Money Mentor gatherings
Personal Qualities And Skills:
- Empathetic, non-judgmental and a good listener
- Able to relate to a wide range of people
- Willing to learn new skills
- Understand the importance of confidentiality
- Be honest and act with integrity
- A good level of numeracy and literacy
- Appreciate the importance of working within policies and procedures
- Able to stay objective and avoid becoming personally involved
Debt Advice Admin Assistant in Peterborough employer: CareZone
At KingsGate, we pride ourselves on being an excellent employer that values empathy and integrity in our team. Our supportive work culture fosters personal growth and development, offering training opportunities that empower you to make a meaningful impact in the community. Whether you choose to work remotely or in the office, you'll be part of a dedicated team committed to helping others while enjoying a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Advice Admin Assistant in Peterborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CareZone and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CareZone and let us see your personality shine through!
We think you need these skills to ace Debt Advice Admin Assistant in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CareZone.
Get Familiar with Our Brand:Before applying, take some time to learn about CareZone and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CareZone
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CareZone.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CareZone will surely appreciate.
