At a Glance
- Tasks: Join our team to ensure a spotless and welcoming environment for guests.
- Company: Careys Manor Hotel, nestled in the beautiful New Forest.
- Benefits: Earn £12.71 per hour plus tips, enjoy free meals and spa access.
- Other info: Flexible hours, great career growth, and fun team outings await!
- Why this job: Be part of a friendly team and enhance guest experiences every day.
- Qualifications: Customer service focus and a positive attitude; training provided.
The predicted salary is between 19727 - 19827 € per year.
Type – Full time/Part time (30 hours per week / 5 days) to include weekends. Flexibility is an advantage. Salary – £12.71 per hour + service charge tips.
Reports to – Head Housekeeper. Location – Careys Manor Hotel, situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.
The Housekeeping department forms the backbone of any hotel and plays a critical role in delivering the perfect guest experience. We are seeking a Room Attendant to join our friendly and professional housekeeping team and help maintain our high standards of cleanliness. You will be joining a team of around 10 Room Attendants/Linen Porters, all reporting into the Head Housekeeper.
Our ideal candidate will have:
- A focus on customer service and the guest experience
- Ability to prioritise work to time critical deadlines
- Motivation to work alone at times
- A friendly and positive attitude as well as good communication
- A collaborative approach to teamwork
- Previous hotel or cleaning experience in a commercial environment would be useful, however full training will be provided
Main Responsibilities:
- Cleaning bathrooms with appropriate products
- Dusting and vacuuming bedrooms
- Removing rubbish and separating recyclable items
- Cleaning tea making facilities and replenishing supplies
- Replenishing towels, stationary, bathrobes, slippers etc
- Completing section list and compiling laundry count
- Comply with health and safety regulations including COSHH
- Wear appropriate uniform and ensure that personal presentation is tidy and acceptable to guests
- Greet guests in a friendly and professional manner
- Be able to direct guests and have basic knowledge of hotel and facilities
- Maintain an excellent level of customer service at all times
- Follow company procedures and guidelines
- Act in accordance with the Hotel’s fire plan
- To take responsibility for the cleaning and checking of your allocated rooms. You will be required to clean public areas at the end of cleaning your allocated rooms. You may be required to clean staff accommodation rooms at tenancy end if requested.
Employee Benefits:
- Up to £19,827 per annum plus service charge tips
- Free off-peak use of the spa and gym facilities
- Free meals on duty
- Paid day off on your birthday
- Team social outings
- Discounted group hotel stays, restaurants, spa services and products
- Friends and family discounts
- Referral bonus for introducing a friend
- Enhanced annual leave for long service (5 years+)
- Free access to an Employee Assistance Programme
- Ability to advance your pay through the Stream app
Room Attendant in Bournemouth employer: Careys Manor & Senspa
Careys Manor Hotel is an exceptional employer, offering a supportive and friendly work environment where teamwork and customer service are at the heart of our operations. Located in the picturesque New Forest, employees enjoy unique benefits such as free access to spa facilities, discounted hotel stays, and opportunities for personal growth within a dedicated housekeeping team. With flexible working hours and a focus on employee well-being, we strive to create a rewarding experience for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Bournemouth
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Careys Manor and its surroundings. This way, when you chat with the team or guests, you can show off your knowledge and enthusiasm for the place.
✨Tip Number 2
Be ready to showcase your customer service skills. During interviews, share examples of how you've gone above and beyond for guests in previous roles. We love a friendly face that knows how to make people feel welcome!
✨Tip Number 3
Flexibility is key! Highlight your willingness to work weekends and adapt to changing schedules. It shows you're committed and ready to jump in whenever needed, which is super important in hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our team and what we stand for at Careys Manor.
We think you need these skills to ace Room Attendant in Bournemouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Room Attendant position. Highlight any relevant experience you have, even if it’s not directly in housekeeping. We love seeing how your skills can contribute to our team and enhance the guest experience!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Careys Manor & Senspa
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning bathrooms, dusting, and maintaining high standards of cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position is all about enhancing the guest experience, be ready to share examples of how you've provided excellent customer service in the past. Whether it’s a friendly greeting or going the extra mile for a guest, these stories will highlight your suitability for the role.
✨Demonstrate Team Spirit
The housekeeping team works closely together, so it's important to show that you can collaborate well with others. Talk about your previous experiences working in a team, and how you contribute positively to group dynamics. A friendly attitude goes a long way!
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
