Senior Business Solutions Analyst - AI & Innovations

Carey Olsen is a leading offshore law firm providing legal services to clients across the globe. We combine deep sector knowledge with a collaborative approach to deliver practical, innovative solutions. Our Technology team plays a critical role in advancing the firm's strategic goals by leveraging cutting-edge platforms and tools to enhance efficiency and client service.

Duties and Responsibilities include:

• Support the Group's Innovation and AI strategy by evaluating, implementing and optimising legal technology and AI solutions
• Manage the full lifecycle of assigned systems, ensuring they are secure, effective and aligned to business needs
• Gather requirements, deliver technology solutions and drive process improvements, efficiency gains and cost savings
• Provide technical support, resolve incidents and implement long-term solutions to recurring issues
• Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador
• Create and maintain technical documentation, knowledge resources and support materials
• Mentor colleagues, share best practice and support the wider Technology team
• Ensure compliance with technology governance, cyber security, privacy and risk management requirements
• Escalate risks and issues appropriately, providing recommendations and practical solutions

The successful candidate will be passionate about technology, AI and innovation, enjoys solving problems and delivering improvement, and thrives in a collaborative, fast-paced environment.

You should bring:

• A number of years' experience in implementing and supporting a variety of law firm centric innovative AI systems (legaltech).
• Demonstrated ability in solving business problems.
• Experience of working within a technology change management environment
• Experience in the development and/or management of system integrations and knowledge of APIs would be advantageous.
• Higher/degree level education would be an advantage.
• Hold relevant Technology or Project Management qualifications, or be prepared to study towards one.

You'll thrive in this role if:

• Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work.
• Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders.
• Are a natural problem solver who takes ownership and uses initiative to deliver practical solutions.
• Work well both independently and collaboratively within a team environment.
• Can effectively prioritise workloads, manage competing demands and perform well in a fast-paced environment.
• Demonstrate excellent organisational skills, professionalism and a willingness to go above and beyond to achieve outstanding results.

What we offer in return:

• A 35-hour working week (9:00am - 5:00pm) with a 60-minute lunch break
• 25 days' holiday with the option to buy or sell up to 5 additional days per financial year
• Private medical insurance
• Permanent health insurance
• Life assurance (4x annual salary)
• Training and development support
• 3-day in office & 2-day from home hybrid working pattern

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