Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and troubleshoot the COINS ERP system for smooth functionality.
- Company: Join a dynamic team focused on optimising business processes with cutting-edge technology.
- Benefits: Enjoy 26 days holiday, health care cash plan, and discounted gym memberships.
- Why this job: Be the go-to person for tech support while making a real impact on system efficiency.
- Qualifications: 2 years of experience with COINS ERP and strong communication skills required.
- Other info: Opportunities for volunteering and personal development through Careys Foundation.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for a COINS ERP Support Analyst to join our team! In this role, you’ll provide essential support and troubleshooting for our COINS ERP system, ensuring smooth functionality and seamless integration with business processes. You’ll work closely with end-users to resolve technical issues, optimise system performance, and enhance overall efficiency.
What you will be doing:
- Provide daily operational support for the COINS ERP system and troubleshoot user-reported issues.
- Assist with system configuration, updates, and testing, including patches and upgrades.
- Identify and address recurring technical issues to improve long-term system stability.
- Act as the first point of contact for end-user support and training.
- Develop user guides, FAQs, and documentation to enhance system understanding.
- Recommend and implement system improvements to optimise performance and efficiency.
What you will bring:
- Experience: Minimum 2 years with COINS ERP, ERP/financial systems maintenance, and 1st/2nd line application support.
- Technical Skills: Familiarity with multiple application platforms and related IT hardware/software.
- Qualifications: ITIL qualification (preferred) and a background in Computer Science or Business Administration.
- Communication & Organisation: Strong verbal and written skills, with effective time management and task prioritisation.
- Problem-Solving & Accuracy: Strong analytical ability, attention to detail, and the ability to handle multiple issues simultaneously.
- Customer Focus: Excellent interpersonal skills with a customer-centric approach.
Benefits:
- 26 days holiday plus bank holidays
- Company Pension
- Volunteering Days - With Careys Foundation or other organisations that are important to you
- Health Care Cashplan
- Cycle to work scheme
- Car Leasing Scheme
- Discounted Gym Membership
- Life Assurance
- Buy/sell holidays
- Other discounts and Cashback plans
Application Support Analyst employer: Carey Group Plc
Contact Detail:
Carey Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the COINS ERP system before applying. Understanding its functionalities and common issues will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Application Support Analysts, especially those who have worked with COINS ERP. They can provide valuable insights into the role and may even refer you to open positions.
✨Tip Number 3
Brush up on your ITIL knowledge, as it's preferred for this position. Consider taking a quick online course or reviewing key concepts to show your commitment to best practices in IT service management.
✨Tip Number 4
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlighting your problem-solving skills and customer-centric approach will set you apart during the interview process.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with COINS ERP and any relevant application support roles. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your ITIL qualification and any relevant projects you've worked on.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, consider including examples of how you've effectively communicated with end-users or created user documentation in previous roles.
Highlight Customer Focus: Emphasise your customer-centric approach by providing examples of how you've successfully supported users in the past. This could include resolving issues or enhancing user understanding of systems.
How to prepare for a job interview at Carey Group Plc
✨Know Your COINS ERP Inside Out
Make sure you have a solid understanding of the COINS ERP system. Brush up on its functionalities, common issues, and recent updates. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and system configuration. Be ready to discuss specific scenarios where you've resolved technical issues in the past. Use examples from your experience to illustrate your problem-solving skills.
✨Showcase Your Communication Skills
As an Application Support Analyst, you'll need to communicate effectively with end-users. Practice explaining complex technical concepts in simple terms. Highlight any experience you have in training users or creating documentation.
✨Demonstrate a Customer-Centric Approach
Emphasise your commitment to customer service. Share examples of how you've gone above and beyond to assist users in the past. This will show that you understand the importance of user satisfaction in your role.
