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- Tasks: Ensure customer satisfaction by managing inquiries and improving the overall client experience.
- Company: Join CareTutor, a leading EdTech company transforming training in health and social care.
- Benefits: Competitive salary, 20 days holiday, paid sick leave, and hybrid work flexibility.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Make a real impact on client satisfaction and help shape the future of eLearning.
- Qualifications: Strong organisational skills, customer support experience, and excellent communication abilities.
The predicted salary is between 25000 - 28000 £ per year.
CareTutor provides interactive eLearning, learning management systems (LMS), and Skills for Care-funded leadership training for health, social care, and childcare providers across the UK. Our library includes over 100 CPD-accredited courses developed in collaboration with sector experts, offering scenario-based and engaging training to enhance workforce skills and compliance. We also create bespoke eLearning solutions tailored to meet specific service needs and organisational standards. Our LMS ensures efficient compliance tracking through custom reporting, empowering leaders with insights into training progress and regulatory readiness. Additionally, we offer virtual, fully funded leadership programs, supporting organisations to develop their management teams.
We are seeking a full-time Customer Success Administrator to join our team in a hybrid role based in the London Area, United Kingdom, with some remote work flexibility. The successful candidate will be responsible for ensuring customer satisfaction by addressing client inquiries, managing support requests, and improving the overall customer experience. Day-to-day tasks include providing excellent customer support, responding to feedback, maintaining high levels of communication with clients via phone calls and email, and resolving any issues that arise promptly and professionally. Collaboration across teams to enhance customer service processes is also an integral part of the role.
Key Responsibilities- Administer client LMS portals (user uploads, course allocation, seat management)
- Assist with onboarding new clients and portal setup
- Monitor usage data and flag low-engagement accounts
- Respond to first-line client support queries
- Prepare usage and activity reports for clients
- Support renewal preparation and account reviews
- Maintain accurate CRM notes and client records
- Help identify at-risk clients and escalate where appropriate
- Strong organisational skills and attention to detail
- Comfortable working with online systems and learning platforms
- Good Excel / data handling skills
- Clear and professional communication skills
- Calm, practical problem-solving approach
- Ability to manage multiple tasks accurately
- Experience in customer support, admin, SaaS, or eLearning desirable
- Strong skills in Customer Satisfaction, Customer Support, and Customer Service
- Experience in enhancing Customer Experience and ensuring client retention
- Exceptional Communication skills, both verbal and written
- Organisational skills with a proactive approach to problem-solving and multitasking
- Experience in the health, social care, or training sectors is a plus
- Proficiency in customer service tools, LMS administration, CRM systems, and Microsoft Office Suite
- Salary £25,000–£28,000
- 20 days holiday + bank holidays
- Paid sick leave
- Contributory workplace pension
- Hybrid flexibility after probation
- Clear structure and responsibility
- Opportunity to develop within a growing EdTech business
Client retention is central to our business. This role directly supports our Customer Success Executive in maintaining client satisfaction and reducing churn. You will have real responsibility and visibility within the business.
Customer Success Administrator in Slough employer: CareTutor
Contact Detail:
CareTutor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at CareTutor. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and support. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved customer experiences in past roles. Use data or feedback to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Success Administrator in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer support and administration. We want to see how your skills align with the role of Customer Success Administrator, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since clear communication is key in this role, ensure your written application reflects that. Use a professional yet friendly tone, and double-check for any typos or grammatical errors. We love a well-presented application!
Highlight Your Organisational Skills: As a Customer Success Administrator, you'll need to juggle multiple tasks. In your application, give examples of how you've successfully managed various responsibilities in the past. We’re keen to see your proactive approach to problem-solving!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CareTutor
✨Know the Company Inside Out
Before your interview, make sure you research CareTutor thoroughly. Understand their eLearning solutions, the sectors they serve, and their approach to customer success. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Administrator, clear communication is key. Prepare examples of how you've effectively communicated with clients in the past. Practice articulating your thoughts clearly and professionally, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss your calm and practical approach to problem-solving, as this aligns perfectly with what CareTutor is looking for in a candidate.
✨Highlight Your Organisational Skills
Since the role involves managing multiple tasks and client records, prepare to discuss how you stay organised. Share tools or methods you use to keep track of tasks and ensure nothing falls through the cracks, showcasing your attention to detail.