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- Tasks: Lead and support multiple services for individuals with complex needs across the region.
- Company: CareTech, a leading provider of specialist social care services.
- Benefits: Competitive salary, car allowance, flexible working, and ongoing training opportunities.
- Other info: Join a supportive team committed to empowering individuals and creating extraordinary days.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 5 qualification in Health & Social Care and management experience required.
The predicted salary is between 45000 - 48600 £ per year.
At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives.
Key Responsibilities
- Oversee and support multiple supported living services
- Lead service development, start-ups and transitions in partnership with Locality and New Business teams
- Ensure services meet or exceed CQC and regulatory standards
- Coach, mentor and develop Registered Managers, Service Managers and frontline teams
- Build strong relationships with commissioners, local authorities and professionals
- Manage budgets, risks, quality assurance and continuous service improvement
- Contribute to regional Senior Management Team discussions
- Lead or support complex HR investigations when required
Essential Requirements
- Level 5 qualification in Health & Social Care (or equivalent)
- Management/Leadership qualification (Level 3)
- Experience as a CQC Registered Manager
- Multi-site management experience within complex needs services
- Strong knowledge of person-centred, trauma-informed practice
- Experience with safeguarding, inspections and statutory authorities
- Financial and people management experience
- Full UK driving licence and access to own vehicle
Skills & Attributes
- Strong leadership, communication and decision-making skills
- Calm, resilient and values-driven
- Passionate about empowering people with complex needs
- High standards of integrity, professionalism and accountability
Additional Information
- Flexible working required, including occasional evenings/weekends
- Enhanced DBS required
- Commitment to safeguarding, equality and ongoing professional development
What We Offer
- Recommend A Friend Bonus
- Free DBS Check
- Blue Light Card
- Stakeholder Pension
- Free Employee Assistance Programme
- Annual Employee Awards Evening
- Employee Recognition Schemes
- Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
- CareTech Foundation - Opportunity to apply for family and friend’s grant
Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.
About CareTech: CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a Disability Confident Leader.
Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.
Senior Service Manager employer: Caretech
Contact Detail:
Caretech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to person-centred care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience in managing complex needs services – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our organisation. Let’s make those Extraordinary Days happen together!
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Manager role. Highlight your experience with complex needs services and how it aligns with our mission at CareTech.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've coached and developed teams in the past, especially in challenging environments. This will help us understand how you can contribute to our values.
Be Person-Centred: Since we focus on person-centred care, include specific instances where you've empowered individuals with complex needs. This shows us that you truly understand the essence of our work.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CareTech.
How to prepare for a job interview at Caretech
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Senior Service Manager, especially around person-centred care and complex needs. Brush up on your knowledge of CQC standards and how to lead service development effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in multi-site management. Think about times when you've coached or mentored others, and be ready to discuss how you’ve built strong relationships with stakeholders.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing budgets or leading HR investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Passion
Let your passion for empowering individuals with complex needs shine through. Share personal anecdotes or experiences that illustrate your commitment to high-quality, person-centred care and how you’ve made a difference in previous roles.