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- Tasks: Lead and support multiple services for individuals with complex needs.
- Company: Join CareTech, a leader in person-centred social care.
- Benefits: Competitive salary, bonuses, flexible working, and ongoing training.
- Other info: Opportunities for career progression and professional development.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Level 5 in Health & Social Care and management experience required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Department: Adults North
Location: Regional – travel required across Greater Manchester, Yorkshire, North Wales
Salary: ÂŁ plus ÂŁ car allowance + bonuses
At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.
We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person‑centred lives.
Key Responsibilities- Oversee and support multiple supported living services
- Lead service development, start‑ups and transitions in partnership with Locality and New Business teams
- Ensure services meet or exceed CQC and regulatory standards
- Coach, mentor and develop Registered Managers, Service Managers and frontline teams
- Build strong relationships with commissioners, local authorities and professionals
- Manage budgets, risks, quality assurance and continuous service improvement
- Contribute to regional Senior Management Team discussions
- Lead or support complex HR investigations when required
- Level 5 qualification in Health & Social Care (or equivalent)
- Management/Leadership qualification (Level 3+)
- Experience as a CQC Registered Manager
- Multi‑site management experience within complex needs services
- Strong knowledge of person‑centred, trauma‑informed practice
- Experience with safeguarding, inspections and statutory authorities
- Financial and people management experience
- Full UK driving licence and access to own vehicle
- Strong leadership, communication and decision‑making skills
- Calm, resilient and values‑driven
- Passionate about empowering people with complex needs
- High standards of integrity, professionalism and accountability
- Flexible working required, including occasional evenings/weekends
- Enhanced DBS required
- Commitment to safeguarding, equality and ongoing professional development
- Recommend A Friend Bonus
- Free DBS Check
- Blue Light Card
- Stakeholder Pension
- Free Employee Assistance Programme
- Annual Employee Awards Evening
- Employee Recognition Schemes
- Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
- CareTech Foundation - Opportunity to apply for family and friend’s grant
Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.
About CareTech
CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.
CareTech Community Services are proud to inform you that they are a Disability Confident Leader.
Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.
Senior Service Manager in Manchester employer: Caretech
Contact Detail:
Caretech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager in Manchester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Showcase Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience and how it aligns with their needs. Use real-life examples to demonstrate your leadership and problem-solving skills.
✨Prepare for Interviews
Do your homework before any interview. Understand the company’s values and how they relate to person-centred care. Prepare questions that show you're genuinely interested in their mission and how you can contribute.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at CareTech.
We think you need these skills to ace Senior Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Manager role. Highlight your experience with complex needs and how it aligns with our mission at CareTech. We want to see how you can contribute to delivering extraordinary days!
Showcase Your Leadership Skills: In your application, emphasise your leadership and management experience. We’re looking for someone who can coach and mentor teams effectively, so share examples of how you've done this in the past. Let us know how you’ve built strong relationships with stakeholders too!
Be Person-Centred: Since we focus on person-centred care, make sure to include your understanding and experience in this area. Talk about how you empower individuals with complex needs and how you’ve implemented trauma-informed practices in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our friendly and empowering organisation!
How to prepare for a job interview at Caretech
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with CareTech’s mission and values, especially their focus on person-centred care. Be ready to discuss how your experience aligns with their commitment to empowering individuals with complex needs.
✨Showcase Your Leadership Skills
As a Senior Service Manager, leadership is key. Prepare examples of how you've successfully led teams or managed multiple services in the past. Highlight your experience with coaching and mentoring, as well as any specific outcomes that demonstrate your impact.
✨Understand the Regulatory Landscape
Brush up on CQC standards and regulations relevant to the role. Be prepared to discuss how you’ve ensured compliance in previous positions and how you would approach maintaining high standards at CareTech. This shows you’re not just familiar with the rules but can also implement them effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future service developments. This not only shows your interest but also helps you gauge if CareTech is the right fit for you.