Registered Care Service Manager - Ilford

Location: Ilford, Essex

Salary: £36,757.50 per annum

Hours: 37.5 per week

We are looking for a proactive and forward-thinking Service Manager to join our friendly service based in Ilford Essex. We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. 'Extraordinary Days, Every Day' At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

What We Offer:

• Recommend A Friend Bonus
• Up to 28 Days Holiday, inclusive of Bank Holidays
• Free DBS Check
• Blue Light Card
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
• CareTech Foundation - Opportunity to apply for family and friend's grant

Our Values:

• Friendly
• Positive
• Innovative
• Empowering
• Person-Centred

Main Duties and Responsibilities:

• Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.
• Ensure that all staff working within the home receive regular supervision, in accordance with CareTech's Policy.
• Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.
• Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person's needs and aspirations, and is reviewed regularly.
• Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
• Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.
• Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.
• Ensure that all steps are taken to maintain the health of people living within the home.
• Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary.
• Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.
• Work with the Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.
• Participate, as required, in the formulation of budgets and to monitor expenditure in specific budget headings as required.
• Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.
• Be accountable for the management of the Home's petty cash float and any monies/valuables belonging to service users kept within the home.
• Participate in the Area's on-call management system as required.
• Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.
• Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.
• Ensure that good communication networks are maintained within the home, upwards within CareTech's management structure, and sideways to relevant others.
• Support the Company's Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.
• Ensure that all staff within the Home are aware of, and adhere to, CareTech's Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.
• Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.

The Successful Candidate for the role will have:

• The ability to keep calm under pressure
• Confidence to work alone and as part of a team
• Excellent communication skills
• The passion to work with vulnerable Adults
• The desire and commitment to achieve high standards of safeguarding

About Caretech:

Caretech Community Services established in 1993 has 250 services with continuous growth with new developments/services. CareTech Community Services is a national provider of support for people with complex and challenging behaviours associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independently as possible within their own homes and also in residential care. We are committed to providing the highest levels of care to our residents. To enable us to do this we need caring and dedicated professionals to deliver first class care. All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS).

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010. CareTech Community Services are proud to advise that they are a Disability Confident Leader.

STRICTLY NO AGENCIES