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- Tasks: Lead and support multiple services for individuals with complex needs across the region.
- Company: Join CareTech, a leading provider of specialist social care services.
- Benefits: Competitive salary, car allowance, bonuses, and ongoing training opportunities.
- Other info: Flexible working hours and commitment to professional development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 5 qualification in Health & Social Care and management experience required.
The predicted salary is between 45000 - 45000 ÂŁ per year.
At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person‑centred lives.
Key Responsibilities
- Oversee and support multiple supported living services
- Lead service development, start‑ups and transitions in partnership with Locality and New Business teams
- Ensure services meet or exceed CQC and regulatory standards
- Coach, mentor and develop Registered Managers, Service Managers and frontline teams
- Build strong relationships with commissioners, local authorities and professionals
- Manage budgets, risks, quality assurance and continuous service improvement
- Contribute to regional Senior Management Team discussions
- Lead or support complex HR investigations when required
Essential Requirements
- Level 5 qualification in Health & Social Care (or equivalent)
- Management/Leadership qualification (Level 3+)
- Experience as a CQC Registered Manager
- Multi‑site management experience within complex needs services
- Strong knowledge of person‑centred, trauma‑informed practice
- Experience with safeguarding, inspections and statutory authorities
- Financial and people management experience
- Full UK driving licence and access to own vehicle
Skills & Attributes
- Strong leadership, communication and decision‑making skills
- Calm, resilient and values‑driven
- Passionate about empowering people with complex needs
- High standards of integrity, professionalism and accountability
Additional Information
- Flexible working required, including occasional evenings/weekends
- Enhanced DBS required
- Commitment to safeguarding, equality and ongoing professional development
What We Offer
- Recommend A Friend Bonus
- Free DBS Check
- Blue Light Card
- Stakeholder Pension
- Free Employee Assistance Programme
- Annual Employee Awards Evening
- Employee Recognition Schemes
- Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
- CareTech Foundation - Opportunity to apply for family and friend’s grant
Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.
About CareTech: CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a Disability Confident Leader.
Senior Service Manager in Brighton employer: Caretech
Contact Detail:
Caretech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend local events or online webinars to meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching CareTech and its values. Understand their commitment to person-centred care and think of examples from your experience that align with this. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Senior Service Manager role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications directly from candidates who are genuinely interested in joining our mission at CareTech. Let’s make those Extraordinary Days happen together!
We think you need these skills to ace Senior Service Manager in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complex needs services. We want to see how your skills align with our mission of delivering extraordinary care.
Showcase Your Leadership Skills: As a Senior Service Manager, your leadership experience is crucial. Share specific examples of how you've coached and developed teams in the past. We love to see how you empower others!
Be Person-Centred: Remember, we’re all about person-centred support. Use your application to demonstrate your understanding of this approach and how you've implemented it in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Caretech
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Senior Service Manager, especially around person-centred care and CQC standards. Brush up on your knowledge of complex needs services and be ready to discuss how your experience aligns with CareTech's mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and management experience. Think about times when you've coached or mentored teams, managed budgets, or led service developments. This will demonstrate your capability to lead effectively in a multi-site environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their work and the organisation’s values. Ask insightful questions about their approach to empowering individuals with complex needs, which will reflect your passion for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Prepare to discuss how you would handle specific challenges related to safeguarding, inspections, or HR investigations, showcasing your calm and resilient approach.