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- Tasks: Lead the implementation of CareStack™ for dental practices, ensuring customer satisfaction and training.
- Company: CareStack™ is a cloud-based dental software solution transforming practice management in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, and growth opportunities in a supportive team environment.
- Why this job: Join a mission-driven team focused on innovation and making a real impact in dental care.
- Qualifications: Bachelor's degree or equivalent experience; skills in software implementation and customer service are essential.
- Other info: Experience in healthcare or dental industry is a plus; thrive in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
- Collaborating with cross-functional teams to ensure successful implementation.
- Identifying and communicating potential risks and roadblocks during implementation.
- Being a single point of contact for the customer until they are settled and set up for success on CareStack™.
- Adopting a consultative approach to understand the current practice workflows and adapting them for CareStack™.
- Influencing and educating the customer towards better workflows and SOPs that would yield higher growth.
- Monitoring core workflow adoption during the initial few weeks and proactively reaching out if vulnerabilities are found while using CareStack™.
- Making an early assessment of the change management impact on the practice and predicting possible churn scenarios, highlighting those that may need more support than usual.
Required Skills / Experience:
- Analytical Skills, Software Implementation, and Communication skills.
- Customer Satisfaction and Customer Service skills.
- Experience in healthcare or dental industry is a plus.
- Experience using software.
- Strong project management skills.
- Excellent problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Bachelor's degree or equivalent experience.
Company Description:
CareStack™ is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices. With features for centralization, automation, and analytics, CareStack™ enables dental organizations to achieve scale. Since our UK launch in November 2023, we have been rapidly growing and redefining dental practice management. Join our mission-driven UK team that thrives on innovation, growth, and customer success.
Why Join Us:
- Growth opportunities in our rapidly expanding UK division.
- Competitive salary, 25 days plus public holidays.
- Join a team that values your growth and success.
Our Team:
At CareStack™, transparency and trust are key. Join a tight-knit group of professionals dedicated to excellence and supporting each other's journeys.
Impact and Growth:
Your role at CareStack™ will be significant. Help us revolutionize the dental practice management industry with our innovative solutions. This role offers substantial growth potential as you drive the success of our UK division.
Locations
Implementation Lead employer: CareStack™ - Dental Practice Management
Contact Detail:
CareStack™ - Dental Practice Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Lead
✨Tip Number 1
Familiarise yourself with CareStack™ and its features. Understanding the software inside out will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of CareStack™ on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced in the Implementation Lead role.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships, especially in the healthcare or dental industry. Be ready to share specific examples of how you've successfully implemented software solutions and improved workflows.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges that might arise during the implementation process. Be prepared to discuss how you would address these issues proactively to ensure customer satisfaction.
We think you need these skills to ace Implementation Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Implementation Lead. Highlight your experience in overseeing implementation processes and customer satisfaction in your application.
Tailor Your CV: Customise your CV to reflect the required skills and experiences mentioned in the job description. Emphasise your analytical skills, software implementation experience, and any relevant background in the healthcare or dental industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Discuss how your previous experiences align with the consultative approach needed for this role and how you can contribute to CareStack™'s mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role. A polished application reflects your professionalism.
How to prepare for a job interview at CareStack™ - Dental Practice Management
✨Understand the Implementation Process
Familiarise yourself with the implementation process of CareStack™. Be prepared to discuss how you would oversee this process, ensuring customer satisfaction and effective training for dental practices.
✨Showcase Your Analytical Skills
Highlight your analytical skills during the interview. Discuss how you can identify potential risks and roadblocks in the implementation process and how you would communicate these effectively to the team and customers.
✨Demonstrate Customer-Centric Approach
Emphasise your commitment to customer satisfaction. Share examples of how you've previously adopted a consultative approach to understand client needs and adapt workflows accordingly.
✨Prepare for Change Management Discussions
Be ready to talk about change management and its impact on practices. Discuss how you would assess and predict possible churn scenarios, and how you would proactively support customers who may need extra help.
