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For Companies At a Glance
- Tasks: Generate insights from global data to enhance customer satisfaction and revenue performance.
- Company: Join a leading automotive company with a focus on data-driven decision making.
- Benefits: Competitive pay, hybrid working model, and a chance to make a real impact.
- Why this job: Be at the forefront of analytics in a dynamic environment that values innovation.
- Qualifications: Strong analytical skills, project management experience, and excellent communication abilities.
- Other info: Opportunity for career growth in a collaborative, global team.
The predicted salary is between 50000 - 70000 £ per year.
The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data-driven decision making across all aspects of Parts and Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team, our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service.
Duties
- Insight generation: Use a strong pool of information from 1700 retailers worldwide to combine data from multiple sources, generate new insights, identify correlations of events/activities, and inform future action plans at retailer and market level.
- Customer Retention analytics: Own the calculation of the retention metric, ensuring global consistency and leading the development of increasingly insightful ways to measure customer retention.
- Product development: As the RPI Intelligence lead, own the “Ideas hopper” generated from feedback across regions and markets, working with TCS, Systems, and Data teams to ensure on-time delivery of agreed items.
- Project management: Apply a methodical approach to deliver stakeholder requirements on time, advance data capabilities with retail transactional data, and facilitate integration activities to improve user journey integrations.
- Other tasks: Monitor, report, and provide trends and achievements at market level. Develop intelligence briefs for the RPI team based on our internal Retailer Benchmarking tool.
Key Performance Indicators
- Insight generation: identify data-driven insights and opportunities to drive Revenue and Customer Satisfaction at regional and market level.
- Quarterly development of opportunities via the Intelligence tools/funnel to share with the Retail Performance Intelligence team.
- Document and cascade market feedback for product and intelligence requirements.
- Identify intelligence best practice based on results from agreed opportunities and present to relevant forums.
- Develop roadmap to achieve insight generation based on transactional data.
- On-time retention reporting and enhancement of the metric insights.
- Product ownership: identify and document opportunities to simplify tools and processes (e.g., low-performing activities) and present to relevant forums.
- Ultimate success measure is P&A revenue and customer satisfaction improvement for identified underperforming retailers.
Knowledge, Skills and Experience
Essential:
- Good interpersonal skills with the ability to form and maintain strong relationships across functions, regions, and markets worldwide.
- Experience delivering results through cross-functional working.
- Skilled communicator able to convey complex concepts.
- Project management skills.
- Results-oriented and organized with the ability to plan, deliver against deadlines, and motivate others.
- Business analytics: knowledge of technologies, techniques, and practices to manage complex datasets, analyse trends, and summarise key messages and recommendations.
- Data visualization: knowledge of tools and techniques for visualising business insights and information; ability to create graphs, tables, images that relay the message clearly. Knowledge of key tools such as Tableau.
Desirable:
- Sound understanding of retailer processes acquired through automotive or luxury retail experience.
Personal Profile
Essential:
- Ability to bridge gaps between technical and business communities with clear, tailored communication.
- Demonstrable experience working with customers to understand problem statements and translating them for delivery teams.
- Develop customer-centric user stories aligned to product features and products.
- Excellent attention to detail and eye for Tableau dashboard artistry (colour, contrast, layout, interactivity) and innovative visuals.
- Previous experience with various data management tools (e.g., BigQuery, EDW).
- Project management experience.
Desirable:
- Agile delivery background with working knowledge of JIRA.
- Understanding of predictive profiling.
- Working knowledge of Tableau, Anaplan, SQL, Google BigQuery.
- Ability to challenge existing thinking positively while building credibility and trust.
Additional Information
- The role is INSIDE IR35.
- Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply.
EEO Statement
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.
RPI Senior Analyst in England employer: Caresoft Global Talent Solutions Ltd
Contact Detail:
Caresoft Global Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RPI Senior Analyst in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to data analytics and project management. We should also have examples ready that showcase our skills in generating insights and improving customer satisfaction.
✨Tip Number 3
Show off our data visualisation skills! If we get the chance, bring along a portfolio of dashboards or reports we've created. This will demonstrate our ability to convey complex information clearly.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re genuinely keen on the opportunity!
We think you need these skills to ace RPI Senior Analyst in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the RPI Senior Analyst role. We want to see how your background aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role is all about data-driven insights, be sure to emphasise your experience with data analytics and visualisation tools like Tableau. We love seeing how you’ve used data to drive decisions in past roles, so share those examples!
Communicate Clearly: We’re looking for skilled communicators who can convey complex concepts simply. When writing your application, keep it clear and concise. Use straightforward language to demonstrate your ability to bridge gaps between technical and business teams.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Caresoft Global Talent Solutions Ltd
✨Know Your Data
As an RPI Senior Analyst, you'll be working with complex datasets. Brush up on your data analytics skills and be ready to discuss how you've used data to drive insights in previous roles. Familiarise yourself with tools like Tableau and be prepared to share examples of how you've visualised data effectively.
✨Showcase Your Project Management Skills
This role requires strong project management abilities. Be ready to talk about specific projects you've managed, the methodologies you used, and how you ensured timely delivery. Highlight any experience with Agile methodologies or tools like JIRA, as this will resonate well with the interviewers.
✨Communicate Clearly
You'll need to bridge gaps between technical and business teams, so practice conveying complex concepts in simple terms. Prepare to explain how you've successfully communicated insights to non-technical stakeholders in the past, showcasing your interpersonal skills and ability to build relationships.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer retention analytics and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
