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- Tasks: Manage and launch vehicle safety recalls and customer satisfaction programs.
- Company: Join a leading automotive company focused on safety and customer experience.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for career growth.
- Why this job: Be part of impactful projects that enhance vehicle safety and customer satisfaction.
- Qualifications: Degree in Engineering and experience in vehicle engineering or dealer workshops required.
- Other info: This role is hybrid, requiring 3 days in the office.
Location: Dunton - Hybrid, 3 days in the office
Original Rate: £29.59ph increasing to £37.25ph after 13 weeks inside IR35
Hours: Standard 37.5 Hours Per Week
Responsibilities:
- This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
- The candidate will develop cost effective dealer repair strategies for vehicle concerns.
- Create Dealer Bulletins, Service Instructions and Customer Letters.
- Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
- Work closely with the Office of General Council.
- Work with translations agencies.
- Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
- Liaise with all National Sales Companies in Europe and Global Offices.
- Liaise with our client parts Supply Chain Management.
- Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centers.
- Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
- Provide Recall status input to various forums, attending and presenting to senior management teams when required.
- Liaise with customer letter mailing agency.
- Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:
- Recalls and Service Program Co-ordinator.
- Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
- Able to multitask and manage multiple programs effectively.
- Able to work under pressure.
Experience Required:
- Vehicle engineering and / or Dealer Workshop experience.
Experience Preferred:
- Aware of, or with experience of dealer workshop processes.
Education Required:
- Degree in Engineering, dealer workshop repair process.
- Master Technician trained.
Additional Information: Hybrid, 3 days in the office. This role is INSIDE IR35.
Contact Detail:
Caresoft Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recall Program Co-ordinator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in vehicle recalls and service programmes. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the automotive industry, especially those involved in recalls and service coordination. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Brush up on your project management skills, as this role requires effective multitasking and managing multiple programmes. Consider taking a short course or certification to enhance your knowledge and show your dedication to professional development.
✨Tip Number 4
Prepare to discuss your experience with dealer workshop processes and vehicle engineering during the interview. Be ready to share specific examples of how you've successfully managed similar projects or challenges in the past.
We think you need these skills to ace Recall Program Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, vehicle engineering, and dealer workshop processes. Use specific examples that demonstrate your skills in managing recalls and service programs.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to the Recall Program Co-ordinator position. Mention your understanding of the role's responsibilities and how your background aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your interpersonal and communication skills, as well as your proficiency in IT tools like Excel, Word, and PowerPoint. Provide examples of how you've successfully managed multiple programs under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Caresoft Global Ltd
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with terms like 'Field Service Actions' and 'Dealer Bulletins', as well as the systems mentioned such as PTS and GRID. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Project Management Skills
Since this role involves key project management, be ready to discuss your previous experiences managing similar projects. Prepare specific examples where you successfully coordinated multiple tasks under pressure, highlighting your ability to multitask effectively.
✨Demonstrate Strong Communication Abilities
Given the need to liaise with various stakeholders, it's crucial to exhibit your interpersonal and communication skills during the interview. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've effectively communicated in past roles.
✨Prepare for Technical Questions
Expect questions related to vehicle engineering and dealer workshop processes. Brush up on your technical knowledge and be ready to explain how your background aligns with the requirements of the role. This will help you stand out as a knowledgeable candidate.
