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- Tasks: Manage and launch vehicle safety recalls and customer satisfaction programs.
- Company: Join a leading automotive company focused on safety and customer experience.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Be part of impactful projects that enhance vehicle safety and customer satisfaction.
- Qualifications: Degree in Engineering and experience in vehicle engineering or dealer workshops required.
- Other info: This role is hybrid, requiring 3 days in the office.
Location: Dunton - Hybrid, 3 days in the office
Original Rate: £29.59ph increasing to £37.25ph after 13 weeks inside IR35
Hours: Standard 37.5 Hours Per Week
Responsibilities:
- This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
- The candidate will develop cost effective dealer repair strategies for vehicle concerns.
- Create Dealer Bulletins, Service Instructions and Customer Letters.
- Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
- Work closely with the Office of General Council.
- Work with translations agencies.
- Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
- Liaise with all National Sales Companies in Europe and Global Offices.
- Liaise with our client parts Supply Chain Management.
- Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centers.
- Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
- Provide Recall status input to various forums, attending and presenting to senior management teams when required.
- Liaise with customer letter mailing agency.
- Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:
- Recalls and Service Program Co-ordinator.
- Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
- Able to multitask and manage multiple programs effectively.
- Able to work under pressure.
Experience Required:
- Vehicle engineering and / or Dealer Workshop experience.
Experience Preferred:
- Aware of, or with experience of dealer workshop processes.
Education Required:
- Degree in Engineering, dealer workshop repair process.
- Master Technician trained.
Additional Information: Hybrid, 3 days in the office. This role is INSIDE IR35.
Recall Program Co-ordinator employer: Caresoft Global Ltd
Contact Detail:
Caresoft Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recall Program Co-ordinator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in vehicle recalls and service programmes. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Network with professionals in the automotive industry, especially those involved in recalls and service coordination. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your project management skills, as this role requires effective multitasking and managing multiple programmes. Consider taking a short course or certification that focuses on project management methodologies to enhance your skill set.
✨Tip Number 4
Prepare to discuss your experience with dealer workshop processes and vehicle engineering during the interview. Be ready to share specific examples of how you've successfully managed similar projects or challenges in the past, showcasing your problem-solving abilities.
We think you need these skills to ace Recall Program Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, vehicle engineering, and dealer workshop processes. Use specific examples that demonstrate your skills in managing recalls and service programs.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to the Recall Program Co-ordinator position. Mention your understanding of the role's responsibilities and how your background aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your interpersonal and communication skills, as well as your proficiency in IT tools like Excel, Word, and PowerPoint. Provide examples of how you've successfully managed multiple projects under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Caresoft Global Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Recall Program Co-ordinator. Familiarise yourself with terms like Field Service Actions and Dealer Bulletins, as well as the systems mentioned in the job description.
✨Showcase Your Experience
Be prepared to discuss your previous experience in vehicle engineering or dealer workshop processes. Highlight specific examples where you've successfully managed similar projects or programmes.
✨Demonstrate Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with teams or external agencies in past roles.
✨Prepare for Technical Questions
Expect questions related to IT skills, particularly in Excel, Word, and PowerPoint. Brush up on your analytical skills and be ready to solve hypothetical problems that may arise in the role.
