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- Tasks: Oversee integration issues and ensure effective resolution across complex systems.
- Company: Join a world-renowned automotive OEM in the Midlands.
- Benefits: Competitive pay, contract role with 40 hours per week.
- Why this job: Make an impact by driving actions based on KPIs and collaborating with stakeholders.
- Qualifications: Degree level education or equivalent experience in issue management.
- Other info: Dynamic environment with opportunities for professional growth.
The predicted salary is between 55000 - 65000 £ per year.
Location: Gaydon, Warwickshire
Rate: £33.88ph via an Umbrella Company (Inside IR35) or £25.26ph PAYE
Employment Type: Contract
Hours: Standard 40 Hours Per Week
Opportunity to work for a Worldwide Renowned Automotive OEM in the Midlands in a contract role, within the Issue Management team.
Duties:
- This role is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems.
- While the role demands a high level of technical understanding, it is not hands-on in nature.
- The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to Senior Stakeholders.
- Key aspects of this role involve the ability to drive actions based on clear KPIs around defect management with Stakeholders across the company.
- Strong skills in developing metrics, dashboards, and professional presentations are essential.
Skills:
- Strong knowledge of issue and defect management processes and tools.
- Proficiency in root cause analysis techniques and problem-solving methodologies.
- Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
- Solid understanding of software integration principles and dependencies.
- Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
- High attention to detail and process discipline.
- Ability to identify areas of weakness and where help is needed.
- Experience working within structured project governance frameworks (e.g., PMO, programme teams).
- Familiarity with Agile and Waterfall delivery models.
- Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
- Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.
Education:
- Educated to degree level, or equivalent relevant experience.
This role is INSIDE IR35.
Issue Management Specialist... employer: Caresoft Global Ltd
Contact Detail:
Caresoft Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Issue Management Specialist...
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about the Issue Management Specialist role. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and issue management tools. We recommend creating a list of common interview questions related to defect management and practicing your responses to show off your expertise.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve developed metrics, dashboards, or presentations in the past, compile them into a neat portfolio. This will help you demonstrate your capabilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our network.
We think you need these skills to ace Issue Management Specialist...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Issue Management Specialist role. Highlight your experience with issue and defect management processes, and don’t forget to showcase your skills in developing metrics and dashboards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your understanding of software integration principles and how you can drive actions based on KPIs.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your ability to lead discussions and present complex information clearly in your application. We want to see how you can engage with stakeholders effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Caresoft Global Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of issue and defect management processes. Familiarise yourself with the tools and methodologies mentioned in the job description, like root cause analysis and performance dashboards. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Communication Skills
Since this role involves leading discussions on complex matters, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with stakeholders in the past, especially regarding issue tracking and resolution.
✨Prepare for KPI Discussions
Be ready to discuss how you've developed and interpreted metrics and KPIs in previous roles. Think of specific instances where your insights led to improvements or resolutions, as this will demonstrate your ability to drive actions based on data.
✨Understand the Company Culture
Research the company’s values and work culture, especially their approach to project governance and delivery models like Agile and Waterfall. This will not only help you tailor your answers but also show that you're genuinely interested in fitting into their team.
