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- Tasks: Engage users and manage change during deployment of new processes.
- Company: Join a dynamic team in Solihull focused on transformation and user engagement.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of impactful projects that enhance user experience and drive change.
- Qualifications: Experience in transformational projects and strong communication skills required.
- Other info: This role is contract-based for 12 months and operates inside IR35.
The predicted salary is between 50000 - 60000 £ per year.
Location: Solihull UK
Rate: £32.12ph via an Umbrella Company (Inside IR35) or £23.97ph PAYE
Employment Type: Contract (12 months contract)
Hours: Standard 40 Hours Per Week
The Communication and Engagement Specialist's overarching objective is ensuring robust delivery of incremental deployment releases to business End-Users, getting the organisation engaged and ready for the change and ensuring that the change is adopted and sustained. In order to achieve this, the Comms and Engagement Specialist will be able to monitor and manage the impact of change.
Key activities include:
- Describing and communicating the impact of process changes on business roles and relationship to user access within the tools.
- Identifying Stakeholders and End-Users in scope for deployment activities.
- Support onboarding of Early Adopters and Super Users.
- Conducting business change impact assessments with relevant Senior Stakeholders in preparation of a deployment.
- Creating Stakeholder communication and engagement plans and supporting the communication of these to relevant End-Users.
- Supporting business interactions with matched pair, Process Leads and key Stakeholders in the development of global business processes.
- Ensure 'Idea to Product' global business processes maintain alignment with the overall Transformation Process Architecture and are compliant with set regulations and standards.
- Develop, deploy and maintain an effective and comprehensive communications strategy, that delivers value, promotes user engagement and adoption and celebrates successful milestone achievements, aligned with and complementing manufacturing system deployments.
Skills:
- You’ll need some experience or exposure working on transformational projects.
- Strong presentation skills.
- Experience of collaboration and cross-functional team working.
- Strong Stakeholder Management skills.
- Set high standards for written materials and diligently follow them personally and hold others to account to achieve.
- Create standard timing plans for business change and readiness activities.
- Experience in developing communication strategies, plans and the successful implementation of critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs.
- Liaise between the business, technology teams and support teams.
- Relevant degree or equivalent working experience is preferred.
Primary Skills:
- Strong communicator.
- Stakeholder engagement.
- Self-directed and self-motivated.
- Microsoft Excel and Plan creation.
Additional Experience preferred:
- Familiarity working in a manufacturing facility or environment.
- Experience of using Atlassian applications, e.g; JIRA / Confluence.
- Experience of Agile.
- Experience in change, comms and engagement previous roles.
This role is INSIDE IR35.
Communication and Engagement Specialist employer: Caresoft Global Ltd
Contact Detail:
Caresoft Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication and Engagement Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies mentioned in the job description, such as Atlassian applications like JIRA and Confluence. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Network with professionals who have experience in transformational projects or change management. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your previous experiences in stakeholder engagement and communication strategies. Think of specific examples where you successfully managed change or improved user adoption, as these will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends related to communication and engagement within manufacturing environments. Showing that you are knowledgeable about current practices and challenges can demonstrate your commitment and readiness for the role.
We think you need these skills to ace Communication and Engagement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communication and engagement, particularly in transformational projects. Use specific examples that demonstrate your stakeholder management skills and ability to create effective communication strategies.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your skills align with the job requirements. Mention your experience with change management and your ability to engage stakeholders effectively.
Showcase Your Presentation Skills: Since strong presentation skills are essential for this role, consider including a brief section in your application that describes a successful presentation you delivered in a previous role. Highlight the impact it had on your audience.
Highlight Relevant Tools Experience: If you have experience with tools like JIRA or Confluence, make sure to mention this in your application. Discuss how you've used these tools in past roles to support communication and engagement efforts.
How to prepare for a job interview at Caresoft Global Ltd
✨Showcase Your Communication Skills
As a Communication and Engagement Specialist, your ability to convey information clearly is crucial. Prepare examples of how you've effectively communicated complex changes in previous roles, highlighting your presentation skills and stakeholder engagement.
✨Demonstrate Stakeholder Management Experience
Be ready to discuss your experience in identifying and managing stakeholders. Share specific instances where you successfully engaged with different groups, ensuring their needs were met during transformational projects.
✨Prepare for Change Impact Assessments
Since conducting business change impact assessments is a key activity, think about past experiences where you've evaluated the effects of changes on processes or roles. Be prepared to explain your approach and the outcomes.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like JIRA or Confluence, mention it during the interview. If not, take some time to learn the basics of these applications, as familiarity can demonstrate your readiness to adapt to the company's environment.
