At a Glance
- Tasks: Lead a collections team to drive debt recovery and resolve customer disputes.
- Company: Join a globally recognised FMCG organisation in Bournville, Birmingham.
- Benefits: Competitive hourly rate and contract until December 2026.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make an impact by improving customer payment behaviours and leading a dynamic team.
- Qualifications: Experience in Credit Control, strong SAP skills, and leadership abilities required.
The predicted salary is between 27.51 - 27.51 £ per hour.
We are currently recruiting for an experienced Aged Debt Supervisor to join a leading FMCG business based in Bournville, Birmingham. This is an excellent opportunity for a credit control professional with strong leadership skills to take ownership of a customer portfolio, drive debt recovery performance, and support a small collections team in delivering outstanding results.
Working within a fast-paced Order to Cash environment, you will play a key role in reducing aged debt, resolving complex customer disputes, identifying root causes of payment issues, and developing strategies to improve future customer payment behaviours.
The Role
As Aged Debt Supervisor, you will be responsible for managing a portfolio of customers with overdue invoices and invalid claims, ensuring timely recovery of outstanding debt while maintaining strong customer relationships. You will also provide day-to-day leadership and support to two Collections Executives, coaching and developing their capabilities while ensuring collection processes and service levels are achieved.
This role requires excellent stakeholder management skills, working closely with Commercial, Back Office, Credit Risk, and customer-facing teams to drive successful outcomes.
Key Responsibilities
- Hold weekly ledger review meetings with Collections Executives to review outstanding debt positions and agree actions.
- Provide guidance and support to resolve complex collection and customer account issues.
- Manage customer contact escalations via telephone, email, and occasional face-to-face meetings.
- Conduct overdue and invalid claims review meetings with Commercial teams.
- Lead daily and ad-hoc meetings with Back Office teams to drive actions that support timely customer payments.
- Coordinate with key stakeholders to ensure outstanding issues are resolved before customer communications.
- Support the prompt resolution of customer queries throughout the collections cycle.
- Analyse dispute and root cause data within the Dispute Management System (DMS).
- Identify recurring trends and collaborate with stakeholders to reduce future claims and disputes.
- Escalate potential customer risks and concerning payment behaviours to the Credit Risk Analyst.
- Monitor adherence to collection process SLAs and DMS housekeeping requirements.
- Deliver coaching, mentoring and training to increase the capability of Collections Executives.
- Build strong relationships with customers and internal stakeholders through a customer-focused approach.
What We're Looking For
Essential Experience
- Proven experience within Credit Control and Debt Collection.
- Strong financial and ledger analysis skills.
- High-level SAP proficiency.
- Experience working within an Order to Cash (O2C) environment.
- Experience within an FMCG or Consumer Packaged Goods business.
- Strong customer-facing experience.
- Excellent communication and stakeholder management skills.
- Advanced Microsoft Office skills, particularly Excel.
Leadership Competencies
- Previous experience leading, coaching or mentoring others.
- Ability to identify and remove barriers to team success.
- Strong business partnering skills.
- Excellent conflict resolution and relationship management abilities.
- Strong organisational, prioritisation and time management skills.
- Exceptional analytical and problem-solving capabilities.
Why Apply?
- Contract opportunity through to December 2026.
- Join a globally recognised FMCG organisation.
- Opportunity to lead and develop a small collections team.
- High-profile role with extensive stakeholder engagement.
- Competitive hourly rate.
- Gain exposure to complex debt recovery, dispute management and root cause analysis activities.
If you are an experienced Credit Control professional with strong SAP knowledge, leadership experience, and a passion for driving debt recovery performance, we'd love to hear from you. Apply today to be considered for this exciting Aged Debt Supervisor opportunity.
Aged Debt Supervisor employer: Caresoft Global Ltd
Caresoft Global Ltd is an excellent employer, offering a dynamic work environment in Solihull where you can lead a diverse team and make a significant impact on payroll operations for 30,000 employees. With a strong focus on employee development and compliance, the company provides competitive pay rates and fosters a culture of collaboration and growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Aged Debt Supervisor
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Caresoft Global Ltd.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Caresoft Global Ltd might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Aged Debt Supervisor
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Caresoft Global Ltd will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Caresoft Global Ltd. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Caresoft Global Ltd confidence in your short-term commitment to the role.
How to prepare for a job interview at Caresoft Global Ltd
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Caresoft Global Ltd.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Caresoft Global Ltd that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
