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- Tasks: Join the SERP Team to enhance vehicle serviceability and ergonomics through assessments and technical reporting.
- Company: Caresoft Global is a leading recruitment consultancy in Automotive, Aerospace, Agricultural & Construction sectors.
- Benefits: Competitive pay, potential for increased rates, and hands-on experience in a dynamic environment.
- Why this job: Be part of innovative projects that directly impact customer satisfaction and vehicle design.
- Qualifications: Technician experience at a dealership; CAD skills and project management expertise are essential.
- Other info: This role is contract-based, with occasional overseas travel and requires UK work eligibility.
Job Title:Upstream Customer Service (UCS) Serviceability & Ergonomics Specialist
Location:Dunton (4 days onsite)
Rate:£29.59ph Umbrella Co Basis (Inside IR35) Increasing to: £37.25 Ph Umbrella Co Basis after 13 Weeks Employment
Employment Type: Contract (12 Months)
Hours: Standard 37.5 Hours Per Week
Reference:F56384
Job Description:
- To understand the vehicle and powertrain SERP programme requirements and to deliver all the appropriate assessments and compliance to our client\’s standards.
- Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements.
- Generating technical reports based upon these assessments and working with Upstream Team to resolve serviceability issues with the vehicle designers.
- Ensuring the Warranty Cost Avoidance Business Case cost reductions are met.
- Working with SET to support their gateway deliverables.
- Representing the Service Organisation to the design engineering communities and project-managing SERP participation in the product development lifecycle.
- Viewing and manipulation of data in Teamcenter and other Virtual reality tools ensuring vehicle gateways are met.
- Providing \’at-elbow\’ support, as required, to FCSD personnel in their usage & deployment of C3P data.
- Data acquisition and data-handling support for FCSD persons to include UCS Program Managers, Recalls Personnel and PVT Representatives.
- Providing support in the implementation of C3P Projects and integration of C3P initiatives in the FCSD After Sales Activity.
- Supporting the UCS Program Managers, in their interface with their respective Program Engineering Teams, in C3P data handling and presentation of potential Service issues as captured in the C3P environment.
- Excellent communication and customer facing skills are essential.
- All of our engineers work directly with our customers.
- A tenacious and can-do approach to our (and their) business is imperative, as well as a consideration for health and safety, risks and accessibility.
- Excellent computer skills are important and experience of working in the 3D digital environment is helpful.
- Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a SERP Engineer.
- The candidate needs to be familiar with these systems.
- First class organisational and project management skills.
- Expert in: CAD, Teamcenter, VIS Mockup, VIS Jack.
- In-depth Automotive knowledge in both design and dealer workshop practise.
- Competent in Word, Excel, PowerPoint, E2KS, SharePoint.
- The individual needs to be self-starting, tenacious, Customer focused, Dealer focused and have a full understanding of the dealer workshop business.
- Ability to work with teams that have conflicting deliverables and to negotiate an agreed compromise.
- Familiar with our client\’s WSM, RPO, Parts Catalogue, Special tools – ESSTs and Warranty data.
- The candidate needs technician experience at a dealership.
- SERP analysis in essence involves replicating workshop service operations in a digital engineering environment.
- Having a feel for realistic work parameters in service operations is a must.
- Degree in Engineering or equivalent vocational / skills-based qualifications.
- Dealer workshop repair process.
- Master Technician trained.
Overseas Travel: Occasional
This role is INSIDE IR35
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.
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Upstream Customer Service (UCS) Serviceability & Ergonomics Specialist - F56384 employer: Caresoft Global Limited
Contact Detail:
Caresoft Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upstream Customer Service (UCS) Serviceability & Ergonomics Specialist - F56384
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as CAD, Teamcenter, and VIS Mockup. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in serviceability and ergonomics. Engaging in discussions on platforms like LinkedIn can help you gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in project management and how you've handled conflicting deliverables. Use specific examples that highlight your problem-solving skills and ability to negotiate compromises.
✨Tip Number 4
Research the company’s current projects and challenges in the automotive sector. Being knowledgeable about their recent developments will not only impress your interviewers but also allow you to tailor your responses to align with their goals.
We think you need these skills to ace Upstream Customer Service (UCS) Serviceability & Ergonomics Specialist - F56384
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in CAD, Teamcenter, and any automotive knowledge you possess.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your experience with serviceability assessments and your ability to work with engineering teams.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application that demonstrate your customer-facing skills and ability to negotiate with teams.
Highlight Technical Proficiency: Emphasise your experience with 3D digital environments and any relevant software tools. Mention specific projects where you used CAD or other visualisation tools to solve problems.
How to prepare for a job interview at Caresoft Global Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with CAD, Teamcenter, and other relevant tools during the interview. Be prepared to discuss specific projects where you've successfully used these skills, as they are crucial for the role.
✨Demonstrate Customer-Focused Mindset
Since this position involves direct interaction with customers, emphasise your excellent communication skills and customer service experience. Share examples of how you've effectively resolved customer issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in situations involving conflicting deliverables. Think of examples from your previous roles where you successfully negotiated compromises or managed project timelines.
✨Understand the Company’s Values and Products
Research the company’s current vehicle and powertrain programmes. Being knowledgeable about their products and values will show your genuine interest in the role and help you align your answers with their expectations.
