At a Glance
- Tasks: Support customer service operations and solve problems in a dynamic team environment.
- Company: Join a forward-thinking company at Cobalt Business Park, Newcastle.
- Benefits: Competitive pay, flexible hours, and a supportive work culture.
- Other info: Great opportunity for career growth in a diverse workplace.
- Why this job: Make a difference in customer service while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 27600 - 42900 £ per year.
Location: Cobalt Business Park, Newcastle, NE27
Rate: £13.29ph to £20.65ph PAYE – Depending on experience
Employment Type: Contract (01/07/26 - 30/06/2027)
Hours: 37.5 per week
Reference: PG5605
Predominantly working in our Customer Service Operations department.
Specific skills required:
- A member of a multi‑skilled team with a high degree of initiative/problem solving.
- A strong collaborator who can work effectively and enthusiastically both internally and externally (verbal and written communication).
- A sound and general knowledge of working within systems and processes e.g. SAP, Outlook, Microsoft Office, excellent Excel and analytical skills.
- A high degree of attention to detail and personal accuracy to ensure work is completed correctly first time.
Candidates may require a language for this role.
Technical Skills Must Have:
- English language skills
- Basic Office 365 skills
- Communication and coordination skills
- Attention to detail and strong follow‑up skills
Nice To Have:
- Advanced Excel skills
- PEGA Solutions
- SAP Basic Knowledge
Equity and Diversity:
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications. We do not provide sponsorship for visas; therefore, only candidates eligible to work in the UK need apply.
Customer Service Operations Support Analyst (Office-Admin/Clerical) - PG5605 in Newcastle upon Tyne employer: Caresoft Global Limited
At our Cobalt Business Park location in Newcastle, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. We offer competitive pay rates, opportunities for professional growth, and a supportive environment where attention to detail and problem-solving skills are valued. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying the benefits of working in a vibrant business community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support Analyst (Office-Admin/Clerical) - PG5605 in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Operations Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and culture can give you an edge during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Customer Service Operations Support Analyst (Office-Admin/Clerical) - PG5605 in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operations Support Analyst role. Highlight your experience with systems like SAP and Office 365, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your collaboration skills and how you can contribute to our customer service operations.
Show Off Your Communication Skills:Since this role requires strong verbal and written communication, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Caresoft Global Limited
✨Know Your Stuff
Make sure you brush up on the specific systems and processes mentioned in the job description, like SAP and Microsoft Office. Familiarise yourself with how these tools are used in customer service operations, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively collaborated with others in past roles, as this will demonstrate your ability to work well within a team.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You could share a story where your meticulous nature helped solve a problem or improve a process. This will reassure them that you can complete tasks accurately the first time around.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to use initiative to overcome challenges. Practising these responses will help you feel more confident and show that you can think on your feet.
