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- Tasks: Support digital demand and prioritisation activities in a dynamic environment.
- Company: Join a leading company driving digital transformation and customer-centric initiatives.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Be part of a team shaping the future of customer experience through digital innovation.
- Qualifications: Experience in digital ecosystems and strong organisational skills required.
- Other info: Exciting role with potential for career advancement in a collaborative setting.
The predicted salary is between 27 - 36 ÂŁ per hour.
We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is an important part of our digital transformation journey, helping us move towards a truly customer‑centric, digitally‑led business.
The Demand & Portfolio Coordinator contributes to shaping and managing the demand pipeline. Working closely with business stakeholders and delivery teams, the role helps ensure requests are captured, validated, prioritised, and aligned with strategic roadmaps. By assisting governance processes, maintaining portfolio visibility, and supporting continuous improvement, the coordinator enables the organisation to deliver change with clarity and control.
Key Accountabilities and Responsibilities- Demand Management
- Support the capture, validation, and assessment of digital demand submissions.
- Ensure requests are processed promptly and directed to appropriate delivery channels.
- Assist in maintaining traceability of demand items through to delivery.
- Plan and coordinate key meetings, ensuring stakeholder and content coverage.
- Governance & Reporting
- Contribute to governance forums and demand syncs.
- Help maintain dashboards, datasets and reporting tools, ensuring accuracy of demand and portfolio data.
- Coordinate demand outputs and supporting documentation for meetings, tracking delivery and highlighting risks.
- Portfolio Oversight
- Support visibility of the digital portfolio.
- Assist in prioritisation discussions aligned to strategic roadmaps.
- Monitor portfolio health and highlight risks & issues.
- Stakeholder Engagement
- Build effective working relationships across Centres of Excellence, Regions, Brands, and Business & Digital colleagues.
- Act as a reliable partner between demand requestors and delivery teams.
- Support clear communication and coordination of digital demand activity.
- Continuous Improvement
- Contribute to refining demand and portfolio processes, driving efficiency and consistency.
- Support continuous improvement initiatives by proposing new ideas and process enhancements.
- Provide ad hoc support to the Demand & Portfolio team as required.
- Good understanding of digital ecosystems and technical landscapes.
- Ability to recognise digital complexity and highlight potential delivery risks.
- Experience supporting portfolio or PMO processes in large, complex organisations.
- Familiarity with Agile delivery practices and ways of working.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Skilled at building effective working relationships across cross‑functional teams and stakeholders.
- Good communication and problem‑solving skills.
- Professional PMO qualification (e.g., PRINCE2®, MSP®, P3O®) desirable but not essential.
- Resilient and enthusiastic, responding constructively to new ideas and inputs.
- Able to gather and interpret data from multiple sources to support recommendations.
- Clear communicator, able to explain technical concepts in simple, accessible ways.
- Customer‑focused, approachable, and dependable.
- Collaborative team player who supports colleagues and external stakeholders.
- Motivated and focused, with a drive to deliver quality results on time.
- Demonstrates perseverance and adaptability in demanding environments.
- Willing to challenge the status quo positively.
Demand & Portfolio Coordinator - J36747466 employer: Caresoft Global Limited
Contact Detail:
Caresoft Global Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Demand & Portfolio Coordinator - J36747466
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their digital transformation journey.
✨Tip Number 3
Practice your communication skills. Being able to explain complex ideas simply is key, especially when discussing digital demand and portfolio management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Demand & Portfolio Coordinator - J36747466
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital ecosystems and portfolio management. We want to see how your skills align with the role of Demand & Portfolio Coordinator!
Showcase Your Communication Skills: Since this role involves building relationships across teams, emphasise your communication abilities. Share examples of how you've effectively collaborated with stakeholders in the past – it’ll make you stand out to us!
Highlight Your Organisational Skills: As a coordinator, being organised is key! Mention any tools or methods you use to manage multiple priorities and ensure tasks are completed on time. We love seeing candidates who can juggle various demands efficiently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the interview process. We can’t wait to hear from you!
How to prepare for a job interview at Caresoft Global Limited
✨Know Your Digital Ecosystem
Familiarise yourself with the digital landscape relevant to the role. Understand how different digital tools and platforms interact, as this will help you discuss your insights on managing demand and portfolio processes effectively.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple priorities. Think of specific instances where you coordinated meetings or tracked project deliverables, as this will demonstrate your organisational prowess to the interviewers.
✨Build Relationships
Emphasise your experience in stakeholder engagement. Be ready to share how you've built effective working relationships in previous roles, as this is crucial for a Demand & Portfolio Coordinator who needs to liaise with various teams.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss how you've tackled challenges in past projects, especially those involving digital demand management or portfolio oversight, to showcase your analytical thinking.
