At a Glance
- Tasks: Manage employee and manager queries, ensuring a top-notch customer experience.
- Company: Join a dynamic team in Solihull with a focus on shared services.
- Benefits: Competitive pay, hybrid work model, and a supportive environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Make a real difference by resolving cases and helping others succeed.
- Qualifications: Experience in case management or customer service is a plus.
The predicted salary is between 23.6 - 23.6 £ per hour.
Location: Solihull, Birmingham
Hybrid: 2 days in the office Tuesday and Wednesday and then 3 days working from home
Rate: £23.60ph via an Umbrella Company (Inside IR35) or £17.69ph on a PAYE basis
Employment Type: Contract (6 months)
Hours: Standard 40 Hours Per Week
Reference: J
The case management advisor is responsible for managing employee & manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements. The role acts as a key point of contact for people chapter, payroll, workforce operations, and employee relations enquiries, providing advice, guidance & case coordination while maintaining accurate records within the case management system.
Duties
- Case Management
- Manage a portfolio of employee & manager cases from receipt to resolution
- Ensure all cases are accurately logged, categorized, prioritized, and updated within the case management system
- Investigate & resolve enquiries in accordance with agreed procedures and service levels
- Escalate complex cases to specialist teams where required
- Monitor open cases and proactively follow up to ensure timely closure
- Customer Service
- Deliver professional, responsive, & customer focused service
- Provide clear guidance & advice on policies, processes, and system-related queries
- Communicate effectively with employees, managers & stakeholders at all levels
- Manage customer expectations & provide regular updates on case progress
- Quality & Compliance
- Ensure all case handling activities comply with company policies, GDPR, and relevant legislation
- Maintain accurate & auditable case records
- Identify potential risks & escalates when appropriate
- Support compliance & governance requirements through accurate documentation
Skills
- Experience working within a case management, customer service, HR, Payroll or shared services environment
- Strong problem solving & investigation skills
- Excellent written & verbal communication skills
- Ability to manage multiple priorities & work to deadlines
- Experience using case management or ticketing system
- Strong attention to detail
- Working knowledge of data protection & confidentiality requirements
Experience preferred
- Experience of HR, time & attendance, or employee relations processes
- Knowledge of Sap, SuccessFactors, ServiceNow, C45, or equivalent case management system
- Experience of working within Shared services or contact center environments
- Understanding of continuous improvement methodologies
THIS POSITION IS CONFIRMED INSIDE IR35
Equal Opportunity Statement
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.
Case Management Advisor (shared services) - J37440925 employer: Caresoft Global Limited
As a Mechatronics Engineer at our Gaydon location, you will be part of a dynamic team that fosters innovation and collaboration in the automotive industry. We offer competitive rates, a supportive work culture that encourages professional growth, and opportunities to engage with cutting-edge technologies. Join us to make a meaningful impact while enjoying a flexible contract arrangement until March 2027.
StudySmarter Expert Advice🤫
We think this is how you could land Case Management Advisor (shared services) - J37440925
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Caresoft Global Limited and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Case Management Advisor (shared services) - J37440925
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Caresoft Global Limited. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Caresoft Global Limited
✨Showcase Your Adaptability
Given that this is a temporary HR role at Caresoft Global Limited, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Caresoft Global Limited uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Caresoft Global Limited.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Caresoft Global Limited.
