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- Tasks: Lead and innovate high-quality services for unpaid carers in Croydon.
- Company: Join Carers First, a charity dedicated to supporting unpaid carers.
- Benefits: Enjoy 26 days annual leave, flexible working, and excellent training opportunities.
- Why this job: Make a real difference in the lives of carers while growing your career.
- Qualifications: Proven leadership skills and a passion for supporting others.
- Other info: Be part of a vibrant, diverse, and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
The Service Manager will provide strategic leadership in the development and delivery of an innovative, high-quality service for carers across Croydon. Work collaboratively with carers and colleagues, the role will drive continuous learning, service improvements, and strong partnership engagement to ensure that carers receive meaningful and responsive support.
About you
A dedicated and experienced leader with a passion for making a tangible difference in the lives of carers. Proven ability to manage and inspire teams, you thrive in a dynamic environment where innovation and collaboration are key. Strong communication skills enable you to build strategic partnerships and work effectively with stakeholders to drive positive change. A commitment to continuous learning and service excellence, you ensure that carers receive the support they need to lead fulfilling lives. We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application. Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview Process
With a closing date of 15 February 2025 all successfully shortlisted candidates will be invited to a face-to-face meeting with an interview panel, on 24 February 2026. During the interview, candidates will also be required to give a 15-minute presentation, and details will be provided in advance. Please allow one hour for the interview process.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
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Service Manager employer: Carers First
Contact Detail:
Carers First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, let your passion for supporting carers shine through. We want to see how you can embody our positive, collaborative, and ambitious spirit!
✨Tip Number 2
Prepare for that 15-minute presentation like it’s the final exam! Make sure you highlight your leadership skills and how you’ve driven service improvements in the past. We’re all about innovation, so show us your creative side!
✨Tip Number 3
Network with current employees or volunteers at Carers First. They can give you insider tips on what we value most in a Service Manager. Plus, it shows your commitment to understanding our community better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We’re excited to see how you can contribute to making a real difference in the lives of carers!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see how you align with the role of Service Manager, so highlight your relevant experience and skills that match what we're looking for.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications. Make sure to address how your values and experiences resonate with our mission at Carers First, showing us why you're the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that directly address the requirements in the Personal Specification. This helps us see your qualifications quickly!
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us. Plus, you’ll find all the necessary details and resources to help you along the way.
How to prepare for a job interview at Carers First
✨Know Your Values
Before the interview, take some time to familiarise yourself with Carers First's values: positivity, collaboration, and ambition. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to making a difference in the lives of carers.
✨Prepare for the Presentation
Since you'll need to give a 15-minute presentation during the interview, make sure you prepare thoroughly. Choose a topic that showcases your strategic leadership skills and ability to drive service improvements. Practice your delivery to ensure you’re confident and engaging, as this will help you connect with the interview panel.
✨Showcase Your Team Management Skills
As a Service Manager, your ability to manage and inspire teams is crucial. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in dynamic environments. Highlight any innovative approaches you've taken to foster collaboration and continuous learning among your team members.
✨Engage with Stakeholders
Strong communication skills are key for this role. Think about past experiences where you've built strategic partnerships or worked effectively with stakeholders. Be ready to discuss how you’ve driven positive change through collaboration, and consider how you can apply those skills to support carers in their journey.