Team Lead in London

Reports To: Service Manager (Essex)

Managerial accountability: Carer Support Advisers (West) Essex

Location: Flexibility to work from home and community venues with some travel across areas

Purpose of the role

Working collaboratively with carers and the team, the Team Lead will deliver an innovative and engaging service which meets the needs of Carers across (West) Essex.

Job Overview

• Proactively support the Service Manager in leading on the delivery of an innovative service for carers across (West) Essex, working in coproduction with carers and other teams across Carers First to create a culture of continuous learning, identifying gaps and developing new initiatives.
• Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve.
• Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcomes for carers.

Responsibilities and Duties:

• Be a transformational leader, leading by example to support the delivery of the core contract, engaging, and collaborating with carers, the community teams, and local stakeholders.
• Work in coproduction with carers consulting with them to identify their needs and to find and develop shared solutions, attend carer forums.
• Identify gaps in service provision and create opportunities for developing new innovations, seeking additional funding to add value to the core contract.
• Create a service which is inclusive and supports the needs of all carers, enabling the team to build a strong knowledge of the cultural and social differences within the localities to ensure an appropriate approach to support is provided.
• Manage a limited caseload of more complex cases providing personalised information and advice to carers which enables them to feel more confident in their caring role.
• Create a culture of continuous learning through developing and empowering your team, providing effective management, support, and guidance in accordance with Carer First policies and procedures.
• Ensure team members are properly recruited and appropriately managed, motivated, developed, in accordance with Carers First policies.
• Develop a positive and engaging culture for the workforce, role modelling positive behaviours and communication.
• Ensure that all services delivered by the teams are informed by personalised engagement with carers which enables them to have a say to shape future service delivery.
• Ensure quality of delivery through performing regular quality checks on carer records, ensuring accurate recording on the database and that the quality Carers First service offer is reflected and best practice is followed.
• Ensure safeguarding is everyone’s priority, leading the team to ensure adherence with Carers First Safeguarding policy and in accordance with national guidance.
• Support the Service Manager in creating a network of partners across the local area, forging and sustaining strong, positive, and productive relationships with key stakeholders and contributing to effective stakeholder engagement plans.
• Working collaboratively with key stakeholders in (West) Essex identify gaps in service provision for carers, working across the network to support carers needs.
• Raise the carers profile across the local area developing and maintaining Carers First excellent reputation, representing the charity professionally and with integrity.
• Demonstrate the impact of the service through monitoring and evaluation, providing regular updates to the Service Manager and inputting into monitoring reports.
• Keep abreast of developments within social care and health.
• Work with the Carers First and Council Communications Team to promote activities through all mediums including e-news and social media.
• Ensure all external communications to carers, partners and stakeholders are in line with the Carers First brand, values, and ethos.

These are the normal duties that are required for this position. However, it is necessary for all employees to be flexible, and they may be required, from time to time, to perform other duties as may be required for the efficient running of the charity. This Job Description is non-contractual, it will be subject to reviews and may change. The postholder will take responsibility to integrate safeguarding into all aspects of their work, complying with organisational policies and frameworks. The postholder will be expected to ensure that their work complies with contractual terms and conditions, the charity’s policies and procedures and key legislation, including the General Data Protection Regulation (GDPR) and charity law. Work as part of the Carers First Organisation and from time to time undertake work as directed by line manager.

Person Specification

Education

• NVQ level 2 education or equivalent relevant experience.

Skills and Experience

• Experience of leading and managing a remote team, with the ability to develop and empower individuals to be their best.
• Track record in forging and sustaining strong, positive, and productive partnerships with partner organisations within health and social care.
• Experience in actively promoting equality, diversity, and inclusion in operational services.
• Experience and understanding of undertaking and supporting others to complete person-centered assessments, co-producing and implementing support plans.
• Evidence of working in coproduction and developing innovations to meet the needs of carers.
• Experience and knowledge of working with Safeguarding.
• Experience of working in partnership with other organisations to deliver a range of support to individuals and families.
• Track record of building positive and constructive working relationships with colleagues at all levels across the organisation.
• Highly competent in use of IT (Microsoft Applications Word, Excel, Outlook), mobile telephone and social media platforms.
• Experience of using a database to record interventions and manage workstreams.

Personal Qualities:

• Ability to demonstrate understanding of and commitment to the goals and values of the charity.
• Demonstrate a level of professional credibility, integrity, and emotional resilience.
• Self-motivated, able to work flexibly, whilst maintaining good work/life balance.