At a Glance
- Tasks: Lead and manage a quality counselling service for Essex carers, ensuring high standards.
- Company: Join Carers First, a charity dedicated to supporting unpaid carers in their daily lives.
- Benefits: Enjoy 26 days annual leave, flexible working, and a supportive workplace culture.
- Other info: Applications close on 10 August 2025; early closure possible if applications are high.
- Why this job: Make a real difference in carers' lives while growing your career in a vibrant environment.
- Qualifications: Must have a relevant counselling qualification and BACP registration.
The predicted salary is between 28800 - 43200 £ per year.
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
As the Counselling Coordinator your responsibilities would include: -
· Developing and managing a quality counselling service which meets the needs and diversity of Essex carers, and is delivered according to the standards set out in the BACP Ethical Framework
· Line managing and recruiting staff, placement students and qualified volunteer counsellors to deliver SFBT counselling interventions to carers face to face, virtually or on the phone
· Managing all referrals into the service, assessing them against the service criteria, referring on as appropriate, and managing the waiting list.
· Monitoring, reviewing and evaluating the service regularly, ensuring it’s both meeting the needs of carers and is being delivered according to the BACP Ethical Framework
· Reporting to Service Manager and provide monthly reports on delivery for contract reports
About you
To be successful in this role you will need -
· A relevant counselling qualification (BACP approved).
· Registration with BACP or other professional counselling body
· Working knowledge of social care and health, particularly as it relates to working with carers and adults
· Ability to communicate clearly both verbally and in writing.
· Excellent customer service skills to ensure client satisfaction
· Knowledge of the challenges affecting Carers.
· Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Power Bi), mobile telephony and social media platforms.
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interview
All successfully shortlisted candidates will be invited to interview.
Closing date: 10 August 2025 – we reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview date: Date to be confirmed
Counselling Coordinator in Essex employer: Carers First
Carers First is an exceptional employer dedicated to making a meaningful impact in the lives of unpaid carers. With a vibrant and inclusive work culture, we offer extensive benefits such as flexible working options, generous annual leave, and comprehensive training programmes to support your professional growth. Join our committed team in Essex, where your passion for helping others will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Counselling Coordinator in Essex
✨Tip Number 1
Familiarise yourself with the BACP Ethical Framework, as this is crucial for the role. Understanding these standards will not only help you in the interview but also demonstrate your commitment to ethical counselling practices.
✨Tip Number 2
Showcase your knowledge of the challenges faced by carers during your discussions. This will highlight your empathy and understanding of the demographic you'll be working with, making you a more appealing candidate.
✨Tip Number 3
Prepare examples of how you've successfully managed teams or projects in the past. This will illustrate your leadership skills and ability to coordinate effectively, which are key aspects of the Counselling Coordinator role.
✨Tip Number 4
Be ready to discuss your experience with various IT tools mentioned in the job description. Being competent in Microsoft applications and social media platforms will show that you're tech-savvy and can adapt to the digital aspects of the role.
We think you need these skills to ace Counselling Coordinator in Essex
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Counselling Coordinator position. Tailor your application to highlight how your skills and experiences align with what Carers First is looking for.
Highlight Relevant Qualifications:Make sure to emphasise your relevant counselling qualifications, particularly if they are BACP approved. Mention your registration with BACP or any other professional counselling body clearly in your CV and cover letter.
Showcase Your Skills:Demonstrate your communication skills and customer service experience in your application. Provide specific examples of how you've successfully supported clients or managed teams in previous roles.
Personalise Your Cover Letter:Write a compelling cover letter that reflects your passion for supporting carers and your commitment to the values of Carers First. Use this opportunity to explain why you want to work with them and how you can contribute to their mission.
How to prepare for a job interview at Carers First
✨Understand the Charity's Mission
Before your interview, make sure you fully understand Carers First's mission and values. Familiarise yourself with their work supporting unpaid carers and think about how your own values align with theirs. This will help you demonstrate your passion for the role.
✨Showcase Your Counselling Skills
Be prepared to discuss your relevant counselling qualifications and experience in detail. Highlight any specific instances where you've successfully managed a counselling service or worked with diverse groups, as this is crucial for the role of Counselling Coordinator.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage referrals and waiting lists. Think of examples from your past experiences where you've had to make tough decisions or handle challenging situations effectively.
✨Demonstrate IT Competence
Since the role requires proficiency in various IT applications, be ready to discuss your experience with Microsoft Office, social media platforms, and any other relevant tools. You might even want to mention how you've used these tools to enhance service delivery in previous roles.
