Carer Support Adviser in Chatham

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer's lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

• Work directly with carers to understand their needs, build on their strengths and co‐produce support plans that promote wellbeing, independence and connection.
• Deliver statutory carer assessments in line with the Care Act 2014, ensuring each carer's lived experience informs the support they receive.
• Raise the profile of carers locally and work with partners to improve outcomes for carers across Medway.

Support for Carers

• Provide personalised information, advice and emotional support to carers in a range of settings (in‐person, telephone and online).
• Facilitate one‐to‐one and group‐based activities that build confidence, connection and peer support.
• Support carers to access services, grants and community resources, particularly where local provision is limited.
• Keep up to date with local and national policy, legislation and services relating to carers.

Service Development and Co‐production

• Listen to and act on the views of carers to ensure services are shaped by their experiences and needs.
• Work with carers and colleagues to co‐produce new initiatives that fill identified gaps in support.
• Use a blended approach to widen access to services, including digital, telephone, and in‐person opportunities.
• Help identify and apply for small grants to support wellbeing‐focused activities for carers.

Partnership Working and Representation

• Build strong relationships with local community organisations and professionals to create joined‐up, carer‐centred support.
• Advocate for carers and raise awareness of their needs across health, care, and community networks.
• Represent Carers First at external meetings and forums, promoting our values and approach with professionalism and integrity.
• Work with the Communications team to promote local activities and events through appropriate channels, including social media and newsletters.

Professional Practice

• Ensure safeguarding remains central to all work, following Carers First policies and statutory guidance.
• Participate fully in team meetings, reflective practice, supervision and training to support your development.
• Work flexibly and collaboratively with colleagues across the organisation to deliver an effective, consistent service.
• Ensure all work complies with relevant legislation, contractual expectations, organisational policies and frameworks (including Safeguarding, GDPR and Equality, Diversity & Inclusion).

These are the typical duties expected of the role. However, all staff are expected to be flexible and may be asked to carry out other reasonable duties as required to support the effective running of the service.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our workplace pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.