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- Tasks: Support unpaid carers by providing advice, assessments, and personalised support plans.
- Company: Join Carers First, a charity dedicated to empowering unpaid carers.
- Benefits: Enjoy 26 days annual leave, paid carers leave, and high-quality training.
- Why this job: Make a real impact in people's lives while supporting their wellbeing.
- Qualifications: Experience in health, social care, or community settings is preferred.
- Other info: Be part of a passionate team committed to meaningful change.
The predicted salary is between 36000 - 60000 £ per year.
This is a rewarding frontline role supporting unpaid carers across Croydon, helping them access the information, advice and practical support they need to maintain their wellbeing and continue in their caring role. As a Carer Support Adviser, you'll work directly with carers to understand their needs, carry out statutory assessments, and co-produce personalised support plans that genuinely make a difference. You'll also help raise the profile of carers locally and strengthen support through partnership working.
Responsibilities
- Work one-to-one with carers to explore their needs and build personalised, strengths-based support plans.
- Complete statutory carer assessments under the Care Act 2014.
- Provide advice, emotional support and practical guidance across a range of settings.
- Facilitate group activities that build confidence, connection and peer support.
- Help carers access local services, grants and wellbeing opportunities.
- Work with partners and community organisations to improve support across Croydon.
This is a fantastic opportunity for someone who wants to make a real impact, support people at pivotal moments in their lives and be part of a team that truly puts carers first. You are someone who thrives on helping others, building relationships and making a tangible difference.
Qualifications & Experience
- Experience supporting adults in health, social care, community or similar settings (or transferable experience through volunteering or personal caring roles).
- Strong communication skills, with the ability to listen, empathise and record information sensitively.
- Confidence in using digital systems and managing casework.
- An understanding of carers' needs and the challenges they face.
- Aware of safeguarding and a commitment to safe, inclusive and person-centred practice.
- A collaborative, flexible and positive approach to teamwork and problem-solving.
- Most importantly, you're passionate about ensuring carers feel seen, supported and valued.
About Carers First
Carers First is a charity that works directly with, and for, unpaid carers—providing personalised information, advice and tailored support that helps carers live their lives to the fullest. We are an ambitious, values-driven organisation with a dedicated team committed to creating meaningful change. As we continue to scale our impact, we are looking for an exceptional leader to help shape the future of our services in Croydon.
Benefits
- 26 days annual leave (increasing with service)
- Paid carers leave
- Staff discount scheme
- Employee assistance programme
- Benenden Healthcare
- High-quality training and development to help you grow in your role and career
Carer Support Adviser employer: Carers First
Contact Detail:
Carers First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carer Support Adviser
✨Tip Number 1
Get to know the organisation! Research Carers First and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills. As a Carer Support Adviser, you'll need to empathise with carers' needs. Try mock interviews with friends or family where you focus on active listening and responding thoughtfully.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to caring. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and making a real impact in Croydon.
We think you need these skills to ace Carer Support Adviser
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting carers shine through. We want to see how much you care about making a difference in their lives, so share any personal experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands the challenges carers face, so connect your background to the role and show us why you’re the perfect fit.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Carers First.
How to prepare for a job interview at Carers First
✨Know Your Carers
Before the interview, take some time to research the challenges unpaid carers face. Understanding their needs will help you demonstrate your empathy and ability to support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've used strong communication skills in past roles. Think about times when you listened actively or provided emotional support, as these are key in this role.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Care Act 2014 and any other relevant policies. Being able to discuss statutory assessments confidently will show that you're serious about the responsibilities of the role.
✨Demonstrate Teamwork and Collaboration
Think of examples where you've worked collaboratively with others. Highlighting your flexible approach to problem-solving and teamwork will resonate well with the values of the organisation.
