At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for all visitors.
- Company: Join the award-winning team at The Kitchen, known for its friendly vibe.
- Benefits: Enjoy competitive pay, flexible hours, and perks like free parking and subsidised meals.
- Other info: Part-time roles with opportunities for extra hours during busy periods.
- Why this job: Be part of a dynamic team and make a real difference in customers' dining experiences.
- Qualifications: Experience in high-volume catering and strong customer service skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Sidmouth
Hours: Part Time
Salary: £12.71 per hour
Contact: Permanent
We are heading into our busy season and are looking for friendly and proactive team players with a strong customer service ethic to join our team at our award-winning restaurant, The Kitchen. As Front of House Assistant, you will ensure excellent customer service is delivered by giving a warm welcome to all visitors, engaging them in the charity at every opportunity and ensuring that service exceeds customers' expectations at all times.
About You
- Experience of working front of house in a high-volume catering operation.
- Excellent customer service skills, including experience of dealing with enquiries and complaints from members of the public.
- Good organisational skills.
- Self-motivated.
- Great interpersonal skills – able to establish, build and maintain successful relationships with staff, supporters and visitors.
About the Role
Your principal duties and responsibilities will include:
- Serving food and beverages to customers, including barista coffee, to a consistently high standard.
- Delivering food and beverages to tables and clearing trays.
- Ensuring secure cash handling and efficient and accurate use of the till.
- Keeping the front of house and counter areas clean, cleaning and maintaining equipment and keeping records as required in compliance with food hygiene regulations.
- Assisting with putting away deliveries and ensuring stock rotation.
- Assisting with food preparation as required.
- Carrying out dishwashing duties to a high standard.
What We Offer
These are part-time, permanent contracts starting as soon as possible, working a guaranteed minimum of 10 or 12 hours per week across a 7‑day rota. The working hours and pattern will be agreed between the line manager and post-holder, but flexibility will be required for weekend working. It is anticipated that additional hours will be available during busy periods. The role is based at our Sidmouth location which is not easily accessible via public transport, thus a current UK driving license would be desirable. Please note: This role will not include evening working or split-shifts.
- Life Assurance.
- 31 Days holiday (including Bank holidays), rising to 34 with each full year of service.
- Recorded Pilates classes.
- Long Service Awards.
- Healthshield Plan – including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets and access to a 24/7 GP and counselling service.
- Free Parking.
- Subsidised restaurant and shop.
Closing date for completed applications: Tuesday 23 June 2026.
The Donkey Sanctuary is a Disability Confident Employer. The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
Front of House Assistant in Sidmouth employer: Carer Support Wiltshire
The Donkey Sanctuary is an exceptional employer, offering a supportive and inclusive work environment in the picturesque location of Sidmouth. With a strong emphasis on employee well-being, we provide generous benefits such as life assurance, extensive holiday entitlement, and access to health plans, alongside opportunities for personal growth and development. Join our award-winning restaurant team where your contributions to customer service will be valued, and enjoy the unique advantage of working in a charity dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Sidmouth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Carer Support Wiltshire and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Assistant in Sidmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Carer Support Wiltshire that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Carer Support Wiltshire.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Carer Support Wiltshire get a sense of who you are beyond your experience!
How to prepare for a job interview at Carer Support Wiltshire
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Carer Support Wiltshire and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
