At a Glance
- Tasks: Manage safe accommodation for young people at risk of homelessness and ensure high service standards.
- Company: Join Depaul UK, a charity dedicated to tackling youth homelessness.
- Benefits: Enjoy flexible working, 26 days leave, and tailored training opportunities.
- Other info: Be part of a values-driven team that promotes equality and inclusion.
- Why this job: Make a real impact in the lives of young people while developing your career.
- Qualifications: Experience in housing or supported accommodation and strong tenancy management skills.
The predicted salary is between 29336 - 29336 £ per year.
- Housing Management Worker
- Job Type: Permanent
- Hours per week: 37.5
About the Role
- Make a real difference as
- Housing Management Worker at a service in
- Lambeth
You’ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness—driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly.
We’re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach.
You’ll work directly with young people with complex needs, using a strengths‑based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence.
Join an inclusive, values-driven organisation where your work has real impact.
With ongoing training, support, and a strong team culture, you’ll help create safe homes, empower young people, and deliver services that truly change lives.
Please note that this role is offered as a full‑time (37.5 hour per week), permanent role.
- Key Deliverables
- Ensure safety and wellbeing of clients, using safeguarding and emergency alert procedures as applicable.
- Advise prospective or new tenants/residents of their rights and responsibilities.
- Ensure repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
- Ensure accommodation units are well maintained and brought quickly into management to minimise void loss.
- Prepare short reports on arrears, voids and repairs for the service manager, central services and commissioner meetings.
- Ensure all common parts and grounds of managed properties are maintained and meet health and safety requirements.
- Maintain health and safety standards and be a point of information for clients regarding health and safety.
- Facilitate fair allocation of letting accommodation in accordance with policy and procedures.
- Collect rents and service charges, report rental income, voids and allocations to finance team.
- Liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding rental income claims.
- Work proactively with keyworkers and clients to develop personal payment plans to support clients in avoiding rental debt.
- Serve as first point of contact for landlord queries and contractors.
- Support and facilitate the work of volunteers who add value to the work.
- Contribute to making the environment a positive place to work for all staff, volunteers and students.
- Undertake further duties as directed by line manager.
- Demonstrate a commitment to client involvement by promoting client opportunities and attending resident meetings when appropriate.
- Attend training as appropriate to support your development.
- Attend team meetings when required.
- What We’re Looking For
- Experience of working within a supported and/or social housing setting.
- Understanding and commitment to assets-based working.
- Understanding of the needs of people experiencing homelessness, mental health challenges, substance use or leaving care.
- Knowledge and understanding of housing management.
- Knowledge and understanding of welfare benefits.
- Good literacy, numeracy and IT skills.
- Clear understanding of safeguarding requirements and procedures.
- Commitment to promoting equality, diversity and inclusion, ensuring respect and dignity.
- Commitment to high regard for health and safety.
- Personal and professional integrity.
- Understanding of professional boundaries and ability to maintain them.
- Effective collaborative working.
- Ability to reflect on own practices for ongoing learning and development.
- Respect for the values and ethos of the charity and its founding partners.
- What You’ll Receive
- Tailored training and development.
- Flexible working options where suitable.
- 26 days annual leave, rising with service.
- Family-friendly leave policies.
- Pension scheme with employer contributions up to 7%.
- Employee Assistance Programme with 24/7 GP access.
- Discounts across retail, travel, food, fitness and more.
- Cash health plan for you and your family.
- Death in service benefit.
- Access to legal and practical support.
- Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds.
If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check.
We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment.
All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London.
Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness.
Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on.
Led by Cardinal Basil Hume and Mark Mc Greevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England.
Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
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Housing Management Worker in London employer: Carer Support Wiltshire
Depaul UK is an exceptional employer dedicated to making a real difference in the lives of young people at risk of homelessness. Located in the vibrant community of Lambeth, we offer a supportive and inclusive work culture that prioritises employee growth through tailored training and development opportunities. With generous benefits such as flexible working options, a comprehensive pension scheme, and a commitment to promoting equality and diversity, joining our team means being part of a mission-driven organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Worker in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Carer Support Wiltshire.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Carer Support Wiltshire!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Carer Support Wiltshire, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Carer Support Wiltshire or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Management Worker in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Carer Support Wiltshire:Before hitting send, make sure to tailor your application specifically to Carer Support Wiltshire! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Carer Support Wiltshire
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
