At a Glance
- Tasks: Manage safe accommodation for young people at risk of homelessness and ensure high standards.
- Company: Join Depaul UK, a charity dedicated to tackling youth homelessness.
- Benefits: Enjoy flexible working, 26 days leave, and discounts on various services.
- Other info: Be part of a values-driven team that promotes equality and inclusion.
- Why this job: Make a real impact in the lives of young people while developing your skills.
- Qualifications: Experience in housing or supported accommodation and strong tenancy management knowledge.
Location: London (Lambeth)
Job Type: Permanent
Hours per week: 37.5
Salary: £29,336 per annum
Closing Date: 05 July, 2026
About the Role
Make a real difference as Housing Management Worker at a service in Lambeth. You’ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness—driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly. We’re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You’ll work directly with young people with complex needs, using a strengths‑based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence. Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you’ll help create safe homes, empower young people, and deliver services that truly change lives.
Key Deliverables
- Ensure safety and wellbeing of clients, using safeguarding and emergency alert procedures as applicable.
- Advise prospective or new tenants/residents of their rights and responsibilities.
- Ensure repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
- Ensure accommodation units are well maintained and brought quickly into management to minimise void loss.
- Prepare short reports on arrears, voids and repairs for the service manager, central services and commissioner meetings.
- Ensure all common parts and grounds of managed properties are maintained and meet health and safety requirements.
- Maintain health and safety standards and be a point of information for clients regarding health and safety.
- Facilitate fair allocation of letting accommodation in accordance with policy and procedures.
- Collect rents and service charges, report rental income, voids and allocations to finance team.
- Liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding rental income claims.
- Work proactively with keyworkers and clients to develop personal payment plans to support clients in avoiding rental debt.
- Serve as first point of contact for landlord queries and contractors.
- Support and facilitate the work of volunteers who add value to the work.
- Contribute to making the environment a positive place to work for all staff, volunteers and students.
- Undertake further duties as directed by line manager.
- Demonstrate a commitment to client involvement by promoting client opportunities and attending resident meetings when appropriate.
- Attend training as appropriate to support your development.
- Attend team meetings when required.
What We’re Looking For
- Experience of working within a supported and/or social housing setting.
- Understanding and commitment to assets-based working.
- Understanding of the needs of people experiencing homelessness, mental health challenges, substance use or leaving care.
- Knowledge and understanding of housing management.
- Knowledge and understanding of welfare benefits.
- Good literacy, numeracy and IT skills.
- Clear understanding of safeguarding requirements and procedures.
- Commitment to promoting equality, diversity and inclusion, ensuring respect and dignity.
- Commitment to high regard for health and safety.
- Personal and professional integrity.
- Understanding of professional boundaries and ability to maintain them.
- Effective collaborative working.
- Ability to reflect on own practices for ongoing learning and development.
- Respect for the values and ethos of the charity and its founding partners.
What You’ll Receive
- Tailored training and development.
- Flexible working options where suitable.
- 26 days annual leave, rising with service.
- Family-friendly leave policies.
- Pension scheme with employer contributions up to 7%.
- Employee Assistance Programme with 24/7 GP access.
- Discounts across retail, travel, food, fitness and more.
- Cash health plan for you and your family.
- Death in service benefit.
- Access to legal and practical support.
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
Housing Management Worker employer: Carer Support Wiltshire
Join Depaul UK as a Housing Management Worker in Lambeth, where you will be part of an inclusive and values-driven organisation dedicated to making a real difference in the lives of young people at risk of homelessness. With tailored training, flexible working options, and a strong team culture, you will have the opportunity to grow professionally while contributing to a mission that empowers individuals and fosters community well-being. Enjoy generous benefits including 26 days of annual leave, a robust pension scheme, and access to health and legal support, all within a supportive environment that prioritises your development and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Worker
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Carer Support Wiltshire.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Carer Support Wiltshire.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Carer Support Wiltshire.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Carer Support Wiltshire. Apply directly through us to stand out!
We think you need these skills to ace Housing Management Worker
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Carer Support Wiltshire. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Management Worker, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Carer Support Wiltshire
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Carer Support Wiltshire. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
