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- Tasks: Support residents and create thriving communities across various estates in London.
- Company: A dedicated charity focused on high-quality housing services and community sustainability.
- Benefits: Competitive salary, full-time hours, and a chance to make a real difference.
- Why this job: Be the key contact for residents and help shape vibrant neighbourhoods.
- Qualifications: 2-3 years experience in social housing or related fields, strong communication skills.
- Other info: Join a collaborative team committed to inclusion and community engagement.
The predicted salary is between 39900 - 43990 £ per year.
We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch.
Salary: £39,900 per annum
Location: London, on site across estate locations, expected 4 to 5 days per week
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 1 April 2026. Please note applications may close earlier if sufficient applications are received, so early application is encouraged.
About the Role
As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co-create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives.
Key responsibilities include:
- Co-create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction
- Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety
- Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign-ups for new residents
- Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved
- Lead on anti-social behaviour case management and build strong relationships with residents, associations and local stakeholders
- Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare
About You
You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting.
Essential skills and experience include:
- Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks
- Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions
- Strong written and verbal communication skills
- Ability to work independently, exercise sound judgement and make confident, well informed decisions
About the Organisation
The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency.
Other roles you may have experience of could include: Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer.
Estate Manager employer: Carer Support Wiltshire
Contact Detail:
Carer Support Wiltshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As an Estate Manager, you'll need to build strong relationships with residents and stakeholders. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you understand how you can contribute to creating thriving communities. Think about what challenges they face and how you can help tackle them.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reinforce your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Estate Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing estates and working with residents. We want to see how your skills align with our mission of creating thriving communities!
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear, concise language and provide examples of how you've effectively communicated with residents or stakeholders.
Highlight Relevant Experience: If you’ve got experience in social housing or community engagement, make it shine! We’re looking for candidates who can show they understand the needs of residents and have a proactive approach to problem-solving.
Apply Early!: Remember, we might close applications early if we get enough great candidates, so don’t wait until the last minute. Head over to our website and submit your application as soon as you can!
How to prepare for a job interview at Carer Support Wiltshire
✨Know Your Community
Before the interview, take some time to research the specific housing patch you'll be managing. Familiarise yourself with the demographics, community needs, and any ongoing issues. This will show your potential employer that you're proactive and genuinely interested in making a positive impact.
✨Showcase Your Experience
Be ready to discuss your previous experience in social housing or related fields. Prepare specific examples of how you've supported vulnerable residents or managed tenancy-related matters. Highlighting your problem-solving skills and ability to work collaboratively will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
As an Estate Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face, like handling resident complaints or conducting estate inspections, to showcase your verbal skills during the interview.
✨Align with Their Values
Familiarise yourself with the organisation's values: collaboration, accountability, respect, inclusion, and transparency. Think of examples from your past experiences that align with these values and be prepared to discuss them. This will demonstrate that you not only understand their mission but are also a good cultural fit.