At a Glance
- Tasks: Lead CRM management and data insights to transform patient care and support fundraising goals.
- Company: Join a top 100 hospital, a leader in healthcare innovation.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic benefits package.
- Other info: Hybrid work model with opportunities for career growth and diverse perspectives.
- Why this job: Make a real impact on healthcare while working with a passionate team.
- Qualifications: Degree level education or relevant experience in CRM and data analytics.
The predicted salary is between 35000 - 40000 £ per year.
This is an exciting time to be joining the team in this new role! We’re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children’s hospital, your work will help transform the future of patient care.
Location: Cambridge, Biomedical Campus/Hybrid (onsite 4 days per week)
Salary: £35,000 to £40,000 per annum (dependant on skills and experience)
Hours: 37.5 hours per week. Part-time of 30 hours per week will be considered.
Contract: Permanent
Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.
About the Role: As the CRM & Data Insight Lead, you will be responsible for managing one of the organisation's most valuable assets, the CRM database (Donorfy), and work to help maximise its value to the strategy and fundraising goals. The direction of travel is set on transforming the charity, in particular, cancer and children’s services. With two capital build projects on the horizon, there is a real opportunity for you to work with the team to use all the CRM and rich data insight to help make evidence-based decisions and bring an elevated level of strategic focus to help transform healthcare across the region and beyond. You’ll work closely with colleagues across all of the teams, from helping Income Generation and Communications colleagues to use the CRM and data insight to inform strategy and tactics, to helping colleagues in Finance to implement better reporting and more efficient solutions. You will also work closely with the Income Generation and Communications Teams to support their goal of growing the number of supporters and their value to the charity through data-led fundraising and marketing activities.
About You: We are looking for someone who has relevant experience or is educated to degree level with excellent communication and problem-solving skills. You will have experience of:
- CRM systems and their management
- Using data visualization tools such as PowerBI
- Producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders
- Managing multiple projects in a busy, target orientated environment
We strongly encourage applicants from all backgrounds and identities; every new team member brings a unique perspective, helping us enrich and diversify our charity.
In Return: This is an amazing place to work! You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- NHS Discount Schemes
- Health Cash Plan
- Employee Assistance Programmes
- Cycle to Work Scheme
Other roles you may have experience in include CRM, Systems, Data, Data Insight, CRM Lead, Systems Lead, Data Lead, Data Insight Lead, CRM Officer, Systems Officer, Data Officer, Data Insight Officer.
CRM & Data Insight Lead in Cambridge employer: Carer Support Wiltshire
Carer Support Wiltshire is an exceptional employer dedicated to making a meaningful impact in the lives of at-risk young people in Greater London. With a strong commitment to employee development, we offer ongoing training and generous benefits such as 26 days of annual leave and a pension scheme, fostering a supportive work culture that values collaboration and equal opportunity. Join us to be part of a passionate team that not only prioritises professional growth but also contributes to the well-being of the community.
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