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- Tasks: Lead quality assurance initiatives and enhance customer service across multiple branches.
- Company: Dynamic health and social care organisation focused on person-centred care.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in the lives of individuals while leading a passionate team.
- Qualifications: Experience in health and social care management with strong leadership skills.
- Other info: Travel to various locations required; ideal for those who thrive in dynamic settings.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a hands-on Quality Assurance Manager who is confident leading with branch audits, customer service, complaints and safeguarding matters.
You will use your experience and expertise to develop, actively lead and support our branches with quality improvement, risk management, and striving for a high standard of customer service and compliance.
With outstanding people management skills, a person-centred approach and knowledge of CQC regulations and local authority guidelines, you must have the ability to build effective relationships with the teams, our clients and external health care professionals.
Quality Assurance Manager Essential Criteria- Experienced in caring for older people, learning disabilities, mental health, autism and other complex needs.
- A capable and confident person with the drive and passion to ensure person-centred care and support to the individuals receiving care and support.
- Confident in your knowledge of CQC regulations and compliance.
- Hands-on motivator, positive attitude and team player.
- Completed Health and Social Care Level 5 or RMA or equivalent.
- Unflappable and able to deal with pressured situations maturely and calmly.
- Well organised, good communicator and familiar with Outlook, Excel, Word and Roster/ECM systems.
- At least 2 years management experience in the health & social care sector.
- Happy to travel to our locations which will include when needed to Oxford, Brighton, Burgess Hill, London and Bromley.
- Someone who is driven and passionate enough to understand that a successful leader is not always in the office and is happy to meet clients and motivate staff in the field as well.
Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. We endeavour to respond to shortlisted candidates within 3 working days. Please note due to timescale to fill this vacancy, we cannot open this up to overseas candidates or individuals requiring sponsorship.
Quality Assurance Manager in London employer: Carepoint Services Limited
Contact Detail:
Carepoint Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and compliance. Think about real-life examples from your experience that showcase your skills in risk management and customer service. We want you to shine!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can keep you on their radar and show that you’re genuinely keen on the role.
✨Tip Number 4
Check out our website for the latest job openings. We regularly update our listings, and applying directly through us can give you a better chance of being noticed. Plus, it’s super easy to navigate!
We think you need these skills to ace Quality Assurance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality assurance and management within the health and social care sector. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for person-centred care and how your skills align with our needs. Don’t forget to mention your knowledge of CQC regulations!
Showcase Your People Skills: We love a good team player! In your application, highlight examples of how you’ve built effective relationships and motivated teams in previous roles. We want to see that you can lead with confidence!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Carepoint Services Limited
✨Know Your CQC Regulations
Make sure you brush up on your knowledge of CQC regulations and local authority guidelines. Being able to discuss these confidently will show that you’re not just familiar with the rules, but that you can apply them in real-world scenarios.
✨Showcase Your People Skills
As a Quality Assurance Manager, you'll need to build effective relationships. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. This will demonstrate your outstanding people management skills and person-centred approach.
✨Be Ready for Scenario Questions
Expect questions about handling complaints or safeguarding matters. Think of specific situations where you’ve made a positive impact and be ready to explain your thought process and actions clearly.
✨Demonstrate Your Passion
Let your passion for quality care shine through. Share why you’re driven to ensure high standards in customer service and compliance. This enthusiasm can set you apart from other candidates who may have similar qualifications.