Team Leader | Pulborough | Horsham | Full Time

As a Team Leader at Caremark Pulborough and Horsham you will play a key frontline leadership role, ensuring that high‑quality, person‑centred care is consistently delivered to customers. You will carry out care reviews, needs assessments, and risk assessments, creating tailored care plans that reflect each individual’s preferences and support requirements.

Our Team Leaders spend most of their time out in the field, observing care delivery, mentoring Care Assistants, and ensuring services remain safe, compliant, and aligned with Caremark’s standards. You will also act as the go‑to support for carers, solving problems, maintaining documentation, and responding to emergencies or urgent situations when needed.

This role also involves coordinating with office staff, monitoring service quality, and ensuring all care provided meets regulatory expectations, including CQC standards and safeguarding protocols. Ultimately, Field Care Supervisors support both customers and care teams, helping maintain exceptional care across Pulborough and Horsham.

Working Hours

This role operates on a two-week rota.

• Week 1: 06:00–14:00 Monday to Friday, weekend off.

• Week 2: 14:00–22:00 on Monday, Wednesday and Thursday, with on-call cover on Saturday and Sunday from 06:00–22:00 for emergency calls, urgent visits and routine FCS duties.

• Full-time 40 hours per week.

You may occasionally be asked to provide weekday on-call cover (17:00–22:00) we needed.

Our Expectations of You

We’re looking for someone who is values-driven, an excellent communicator, highly motivated, and well-organised, with strong leadership skills and a genuine passion for delivering high-quality, efficient care.

• At least 2 years’ experience in a care setting (home care preferred)

• Minimum of Level 3 Health & Social Care qualification

• A full UK driving licence

• Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity

• Strong written and verbal communication skills

• Compassionate and calm under pressure

• Confident using Microsoft Office, care planning and other systems (Access/People Planner)

• Knowledge of CQC standards and regulatory compliance

• Knowledge of safeguarding protocols and incident reporting procedures.

What We Offer

• Company Car

• Company Pension

• Fully funded training and development

• Support to gain qualifications

• Employee support and wellbeing programme

• Opportunities for progression into senior roles

Apply Today

If you’re compassionate, dependable, and want a rewarding role where you can truly make a difference, we’d love to hear from you.

Caremark Pulborough and Horsham recognises the challenges people face in their daily routines and the concerns they may have. We strive to offer compassionate elderly home care in Horsham, Pulborough, Storrington, Steyning, and other areas. Our local care includes dementia care, diabetes care, and live–in careservices. We aim to guarantee that everyone can stay in the comfort of their own homes.

Skills needed for this job opportunity