Registered Manager in Leicester

Position: Registered Manager

Responsible to: Registered Owner

Purpose of Position

• To take joint responsibility with the registered owner as the person-in-charge for day-to-day running of the business.
• To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the service users.
• To ensure that each service user receives care appropriate to their individual need.
• To ensure compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including the CQC Fundamental Standards and Duty of Candour.
• To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation.
• To safeguard service users’ rights in line with the Equality Act 2010 and prepare for the implementation of Liberty Protection Safeguards.

Principal Responsibilities

• Day-to-day running of the business:
  • Manage the day-to-day running of the organisation and act as person-in-charge whenever required by the registered owner.
  • Provide all relevant information and leaflets to prospective new service users and visit them in their home for a discussion.
  • Arrange assessment visits as required.
  • Decide whether the business can meet the personal care needs of prospective service users and negotiate an appropriate fee.
  • Ensure that each new service user receives and understands a written copy of the 'terms and conditions' of engagement.
  • Investigate complaints, take appropriate action and report to the registered owner, Local Authority, and/or the CQC.
  • Liaise and co-operate with CQC inspectors and inspections.
  • Liaise and co-operate with Local Authority Monitoring and Contract teams as required.
• Service user care:
  • Ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.
  • Support service users in taking decisions affecting their lifestyle.
  • Make or contribute to the assessment of need for each service user and develop a Service User Plan.
  • Promote relationships which enable each service user to participate in community life to the maximum of their ability.
  • Ensure provision of healthcare arrangements, including the ordering, recording and administration of prescribed medication.
  • Work with the registered owner to maintain good domestic standards, dietary provision, and hygiene.
  • Ensure care is provided safely, including terminal care under the direction of the GP.
  • Safeguard service users from abuse, reporting immediately in line with safeguarding procedures and statutory notification requirements.
• Staff matters:
  • Ensure robust safer recruitment practices, including DBS checks, right-to-work verification and references.
  • Assist the registered owner with recruitment, appointment and deployment of staff.
  • Ensure effective induction, supervision, appraisal and mandatory training for staff (including safeguarding, infection control and medication management).
  • Ensure employment legislation is implemented.
  • Arrange staff rotas.
  • Promote staff wellbeing and ensure staff are aware of whistleblowing procedures.
• Premises:
  • Advise the registered owner of any malfunction of heating, lighting or emergency systems and ensure security.
  • Ensure compliance with fire regulations, infection control and environmental health standards.
  • Ensure compliance with RIDDOR and COSHH reporting requirements.
  • Assess service users’ homes regarding health and safety and provide advice to staff on safe working practices.
• Finance:
  • Monitor and control day-to-day expenditure within prescribed limits.
  • Prepare budgets and monthly cash flow reports.
  • Support service users in retaining responsibility for their financial arrangements wherever possible.
  • Ensure proper handling and recording of service users’ finances where the service user lacks capacity.

Person Specification — Essential Criteria

• At least two years’ experience in a senior management capacity within the previous five years.
• A care management qualification or willingness to undertake the identified Skills for Care qualification within six months of appointment.
• Knowledge of CQC Fundamental Standards, safeguarding processes, and health and safety regulations.
• Able to take responsibility and demonstrate strong leadership skills.
• Self-motivated, organised, flexible and caring.
• Mentally and physically able to cope under pressure.
• Active team player with ability to work on own initiative.
• Excellent communication skills.
• Financial management and IT literacy skills.
• Commitment to equality, diversity, inclusion and continuous professional development.

All staff must respect confidentiality in accordance with UK GDPR and the Data Protection Act 2018. Staff must meet their responsibilities under the Health and Safety at Work Act 1974 and other relevant legislation. This job description is not exhaustive and may be amended from time to time, following consultation, to reflect the evolving needs of the business and regulatory requirements.

Home care workers support service users in their own homes with personal care while promoting dignity and independence. Responsibilities include assisting with washing, dressing, toileting, feeding, and ensuring overall comfort. They support daily tasks like letter writing, bill payments, and collecting benefits, and provide companionship and stimulating activities. Light domestic duties, including meal preparation and cleaning, are part of the role. Health monitoring (temperature, pulse, weight) and accurate record-keeping are required. Care is comparable to that given by a family member, and specialist tasks are only undertaken with appropriate training. Compassion, respect, and professionalism are essential.