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- Tasks: Assist customers with software queries and ensure a smooth onboarding experience.
- Company: Join CareLineLive, an award-winning team revolutionising home care management with innovative software.
- Benefits: Enjoy flexible working options and a supportive, friendly work culture.
- Why this job: Make a real impact by helping agencies deliver better care while growing your skills in a dynamic environment.
- Qualifications: Fluent in English, strong computer skills, and excellent customer service abilities required.
- Other info: Ideal for self-motivated individuals who thrive in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
CareLineLive is a cloud-based home care management software that helps home care agencies transition to a paperless workflow. We’re an award-winning, passionate team with a dash of eccentricity, striving to help home care agencies deliver better care. Our platform supports the rostering, scheduling, and workforce management needs of home care agencies while providing a companion app for carers during their rounds.
Requirements
- Fluent in English, both written and spoken.
- High standard of computer literacy.
- Excellent customer service skills with a professional and friendly manner.
- Ability to think logically and pragmatically when solving problems.
- Self-motivated with the ability to work independently when required.
- Strong numeracy and writing skills.
- Competency in creating clear, easy-to-follow instructions.
Recommended Experience
- Supporting users of a SaaS product.
- Onboarding and training customers, both remotely and on-site.
- Creating help desk content.
- Familiarity with support tools such as Intercom, Jira and HubSpot.
The Role
We are looking for a Customer Software Support Assistant with a passion for helping customers get the most out of our software. In this role, you'll be the first point of contact for customer queries, ensuring a smooth experience while using our platform.
Key Responsibilities:
- Provide high-level customer support via telephone and email.
- Guide customers through queries and help them maximise the value of our software.
- Onboard new customers to the platform, ensuring a smooth transition.
- Analyse customer feedback to help shape future product improvements.
- Collaborate with other departments to resolve complex issues and enhance the customer experience.
- Contribute to our user guide and support articles to keep content up-to-date and helpful.
What we are looking for:
- Honest, hardworking, and proactive problem solver.
- Ability to multitask and work independently.
- Strong communication skills, with a willingness to learn and grow in a dynamic industry.
- Patient and empathetic approach when handling customer interactions.
Customer Software Support Assistant employer: CareLineLive
Contact Detail:
CareLineLive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Software Support Assistant
✨Tip Number 1
Familiarise yourself with CareLineLive's software and its features. Understanding the platform inside out will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Role-playing with a friend or family member can help you develop a friendly and professional manner when dealing with customer queries.
✨Tip Number 3
Gain experience with support tools like Intercom, Jira, and HubSpot if you haven't already. Familiarity with these platforms will give you an edge, as you'll be able to hit the ground running and contribute to the team from day one.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. Being able to articulate your thought process will highlight your logical and pragmatic approach, which is crucial for this position.
We think you need these skills to ace Customer Software Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer support and SaaS products. Emphasise your problem-solving skills and any experience with onboarding or training customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of CareLineLive's mission. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your writing skills.
Highlight Technical Proficiency: Mention any experience you have with support tools like Intercom, Jira, or HubSpot. If you have created help desk content before, include that as well to show your ability to create clear instructions.
How to prepare for a job interview at CareLineLive
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain professional and friendly, even in challenging situations.
✨Demonstrate Problem-Solving Abilities
The company values logical and pragmatic thinkers. During the interview, discuss instances where you've effectively solved problems, particularly in a tech or software context. This will show your potential employer that you can think on your feet.
✨Familiarise Yourself with SaaS Products
As the role involves supporting users of a SaaS product, it’s beneficial to have a good understanding of what SaaS is and how it works. If possible, research CareLineLive's platform and be ready to discuss how you would help customers navigate it.
✨Prepare for Onboarding Scenarios
Onboarding new customers is a key responsibility. Think about how you would approach this task and be ready to explain your process. Consider discussing how you would create clear instructions and support materials to assist new users.
