Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
- Available day time shifts: 8:30am - 8:00pm, 7:00am - 5:30pm or 11:00am - 8:00pm, or an evening shift 7:00pm - Midnight 4 on 4 offcovering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
- Hourly rate: £12.88 per hour
- Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform
- Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
- Someone with an empathetic approach
- Good standard of English and ability to enter data into systems accurately
What you can expect in return
- Competitive rates of pay, dependent of experience, starting at £12.88 per hour
- Fantastic Colleague benefits
- Supportive and friendly team
- Extensive training from initial induction and throughout your career
- Career development opportunities
- Safe, secure and contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you'll be making a positive difference every day
Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!)
This structure offers you extended breaks without needing to dip heavily into your annual leave. xgikmsk In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.
Please click on the apply button to read the full job description
Call Operator in Ringwood employer: Careline Support
Join our dedicated team at McCarthy House in Ringwood, where as a Call Operator, you'll not only enjoy competitive pay but also be part of a supportive work culture that prioritises employee well-being and development. With extensive training, flexible weekend shifts, and the unique opportunity to work just half the year while still making a meaningful impact on residents' lives, this role is perfect for those seeking a rewarding career in a friendly environment.
